Coree Thomas
Rochester,NY
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during tenure at Concentrix. Excelled in conflict resolution and CRM, boosting loyalty and operational efficiency. Employs critical thinking and active listening to solve complex issues, ensuring a positive and efficient service environment.
Overview
7
7
years of professional experience
Work History
Fast Food Worker
McDonald's Restaurant
01.2022 - 11.2023
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
Production Worker
RGIS Inventory
02.2021 - 12.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
Customer Service Representative
Concentrix
03.2019 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
TEKsystems
01.2017 - 02.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
High School Diploma -
East High School
Rochester, NY06.2015
Skills
- Customer Service
- Positive attitude and enthusiasm
- Cleaning and sanitation
- Fast and efficient service worker
- Patience and Empathy
- Engaging personality
- Active Listening
- Critical Thinking
- Problem-solving abilities
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint resolution
- Payment Processing
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Microsoft Office Suite
- Customer Relationship Management (CRM)
Timeline
Fast Food Worker
McDonald's Restaurant
01.2022 - 11.2023
Production Worker
RGIS Inventory
02.2021 - 12.2021
Customer Service Representative
Concentrix
03.2019 - 02.2021
Customer Service Representative
TEKsystems
01.2017 - 02.2019
High School Diploma -
East High School
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