Coreen Anderson Smiley
Highland,UT
Summary
Energetic and experienced professional in organizational leadership, strategic planning, process development, and technical implementation. Eager to help companies form internal and external synergies to exponentially increase profit potential. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. A valuable resource to everyone from senior executives to new hires. Ready to lead business optimization efforts.
Overview
14
14
years of professional experience
Work History
BPO Executive/Controller
Tenzing Partners LLC
California, Utah, Arizona, Oregon, Alaska
06.2021 - Current
- Created business process outsourcing services to provide upscale back-office experience for 35 companies in diverse industries at request of board leadership
- Hired, trained and created synergy between exceptional back-office teams including Accounting, Revenue Cycle Management, Payroll, Human Resources, Recruiting, and Information Technology
- Redefined organizational structure with client companies relieving day-to-day business functions and freeing clients to laser focus on their mission and provide improved services and/or higher quality products
- Identified and managed client company risks recommending best practice enhancements, procedural and process upgrades, updates to compliance guidelines, assistance with audit engagement
- Chaired weekly and periodic on-site meetings with client executive leadership to identify opportunities for improvement, establish milestones, and tailor back-office teams to individual markets
- Brought in new business connections and revenue generation opportunities by improving networking strategies
Controller & Business Support Manager
Impact Healthcare
California, Utah, Arizona, Oregon
06.2020 - 06.2021
- Collaborated with board members and executive leadership team in development of long and short-term plans and goals and communicated these objectives to motivate various teams
- Analyzed and defined processes and procedures focusing on revenue cycle management and prioritizing patient-focused care as well as cost-effective optimizations
- Managed and discharged an inherited multi-million debt load with appropriate cash management while increasing cash collections by 100%
- Ensured company-wide operational compliance and oversaw daily business activities
- Reduced or eliminated different types of financial discrepancies by improving documentation and reporting accuracy for budget and operational controls
Controller & Human Resources Manager
Home Caregivers Partnership LLC
UT, CO, NV, ID, OR, WA
01.2016 - 06.2020
- Managed five-fold growth of healthcare conglomerate with combined revenue over $50 million annually
- Directed corporate decision-making and planning by monitoring and setting policies and procedures to optimize fiscal performance
- Organized and maintained budget and financial administration for all business segments
- Accurately projected monthly cash expenditures through efficient budgeting and detailed document reviews
- Orchestrated 100% paperless environment for medical billing, accounting, payroll and HR teams
Controller & HR Manager
Vulcan Precision Linings LLC
Salt Lake City, UT
01.2012 - 01.2016
- Established front and back office processes and procedures that doubled administrative efficiency and optimized data reporting for Board of Directors
- Increased collections on accounts by 100%
- Established HR policies and procedures to manage all OSHA and field site standards and requirements
- Accurately projected monthly cash expenditures and monitored budget adherence
Founder and President
Summit Academy
Draper, UT
01.2003 - 01.2007
- Designed innovative educational experience for 700+ students in Preschool through 8th Grade with staff of 100 educators along with coordination of hundreds of parent volunteers
- Recruited capital investment group to finance $5 million educational facilities with buy-out option
- Authored and awarded $500,000 federal charter school start-up grant
- Established and enforced public education and government compliance standards while raising the bar to deliver a higher standard of education
Education
Business & Accounting
University of Southern California
Los Angeles, CABachelor of Science - Psychology
University of Utah
Salt Lake City, UTSkills
- Organizational leadership
- Relationship Management
- Business Process Optimization
- Audit Engagement & Compliance
- Cross-functional team communication
- GAAP Financial Management
- Customer Relationship Management
- Negotiation & Mediation
- Strategic planning
- Policy and procedure development
- Leadership and mentoring
Accomplishments
- Court Appointed Special Advocate, Utah Office of Guardian ad Litem
- Trained Mediator, Utah Dispute Resolution
- Outward Mindset Training, Arbinger Institute
Timeline
BPO Executive/Controller
Tenzing Partners LLC
06.2021 - Current
Controller & Business Support Manager
Impact Healthcare
06.2020 - 06.2021
Controller & Human Resources Manager
Home Caregivers Partnership LLC
01.2016 - 06.2020
Controller & HR Manager
Vulcan Precision Linings LLC
01.2012 - 01.2016
Founder and President
Summit Academy
01.2003 - 01.2007
Business & Accounting
University of Southern California
Bachelor of Science - Psychology
University of Utah