Summary
Overview
Work History
Education
Skills
Timeline
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Coresha Miles

Farmington,AR

Summary

Dedicated and proactive Customer Service Associate with over 3 years of experience at Walmart. Strong skills in active listening, leadership, and problem solving, with a commitment to delivering exceptional customer service. Actively pursuing a career in veterinary medicine through Penn Foster's Veterinary Technician program. Seeking to combine my passion for animals and customer service expertise in a dynamic work environment.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Walmart
11.2021 - Current
  • Provide outstanding customer service by assisting with product inquiries, returns, and special requests, ensuring a positive and efficient shopping experience.
  • Demonstrate strong problem-solving abilities, addressing and resolving customer complaints to enhance satisfaction and improve overall service quality.
  • Lead by example, mentoring and training new team members, and ensuring adherence to company policies and procedures.
  • Efficiently manage time during high-volume shifts, balancing customer needs with store organization and operational demands.
  • Collaborate with team members to ensure store organization, inventory management, and cleanliness.
  • Foster a positive work environment and contribute to a team-oriented atmosphere by offering support to colleagues.

Education

Veterinary Technician

Penn Foster College
Scottsdale, AZ

High School Diploma -

Fayetteville High School
Fayetteville, AR
05-2021

Skills

  • Active Listening: Strong ability to understand customer needs and concerns and respond with empathy and clarity
  • Communication: Excellent verbal and written communication skills, able to engage with customers and team members effectively
  • Customer Service: Passionate about helping others and resolving customer issues, maintaining a friendly and professional demeanor
  • Leadership: Skilled in leading teams, mentoring new hires, and ensuring a positive, productive work environment
  • Time Management: Efficiently handle multiple tasks in fast-paced environments while maintaining quality service
  • Problem Solving: Able to quickly assess and address customer challenges, ensuring timely and satisfactory resolutions

Timeline

Customer Service Associate

Walmart
11.2021 - Current

Veterinary Technician

Penn Foster College

High School Diploma -

Fayetteville High School

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Coresha Miles