Coresha Miles
Farmington,AR
Summary
Dedicated and proactive Customer Service Associate with over 3 years of experience at Walmart. Strong skills in active listening, leadership, and problem solving, with a commitment to delivering exceptional customer service. Actively pursuing a career in veterinary medicine through Penn Foster's Veterinary Technician program. Seeking to combine my passion for animals and customer service expertise in a dynamic work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walmart
3919 Mall Ave, Fayetteville, AR 72703
11.2021 - Current
- Provide outstanding customer service by assisting with product inquiries, returns, and special requests, ensuring a positive and efficient shopping experience.
- Demonstrate strong problem-solving abilities, addressing and resolving customer complaints to enhance satisfaction and improve overall service quality.
- Lead by example, mentoring and training new team members, and ensuring adherence to company policies and procedures.
- Efficiently manage time during high-volume shifts, balancing customer needs with store organization and operational demands.
- Collaborate with team members to ensure store organization, inventory management, and cleanliness.
- Foster a positive work environment and contribute to a team-oriented atmosphere by offering support to colleagues.
Education
Veterinary Technician
Penn Foster College
Scottsdale, AZHigh School Diploma -
Fayetteville High School
Fayetteville, AR05-2021
Skills
- Active Listening: Strong ability to understand customer needs and concerns and respond with empathy and clarity
- Communication: Excellent verbal and written communication skills, able to engage with customers and team members effectively
- Customer Service: Passionate about helping others and resolving customer issues, maintaining a friendly and professional demeanor
- Leadership: Skilled in leading teams, mentoring new hires, and ensuring a positive, productive work environment
- Time Management: Efficiently handle multiple tasks in fast-paced environments while maintaining quality service
- Problem Solving: Able to quickly assess and address customer challenges, ensuring timely and satisfactory resolutions
Timeline
Customer Service Associate
Walmart
11.2021 - Current
Veterinary Technician
Penn Foster College
High School Diploma -
Fayetteville High School