Coretta A. Malone
Racine,WI
Summary
Ongoing Case Management professional with extensive experience in client assessment, care coordination, and service plan development. Strong focus on team collaboration, adaptable to changing needs, and consistently achieving results. Known for excellent communication, problem-solving, and organizational skills. Dependable and resourceful, ensuring optimal client outcomes through effective case management practices.
Overview
12
12
years of professional experience
Work History
DCFS Ongoing Case Manager
Kenosha County
05.2021 - Current
- Contributed to team meetings by sharing insights, offering suggestions, and collaborating on innovative solutions to common challenges faced by case managers.
- Identified resources and made appropriate referrals for clients to achieve their goals.
- Established rapport with diverse clientele by displaying empathy, cultural sensitivity, and active listening skills.
- Conducted thorough assessments to determine client needs and develop customized case plans.
Care Manager
Community Care Inc.
11.2017 - 05.2021
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Care Manager
My Choice Family Care
12.2016 - 11.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
Case Manager
ResCare
04.2015 - 12.2016
- Provide case management services to a caseload of assigned program participants
- Perform or review the eligibility determination for W-2 services and Job Access Loans
- Ensure that all data is entered into the CARES system accurately and in a timely manner
- Assist the participants in creating a W-2 Employment Plan and/or Supportive Services Plan
- Refer participants to community resources and provide follow up services
FSET Assessment Coordinator
ResCare
06.2014 - 04.2015
- Assesses the abilities, skills, interests, and aptitudes of participants referred for vocational evaluation
- Facilitate FSET Orientations
- Maintain case history records and filing system and prepare reports
- Provides appropriate case notes and documentation in CWW in a timely manner
APS Investigator
Goodwill Industries
03.2014 - 06.2014
- Interview reporters, clients, collaterals and other professionals to gather information for the referral
- Create case plans to determine appropriate services for client needs
- Document data to support findings of substantiated, inconclusive or false
- Assess individuals for conservatorship or guardianship, and prepare for appropriate hearings
Crisis Worker
Goodwill Industries
12.2012 - 03.2014
- Maintain a case load for voluntary mentally ill patients
- Respond to potential suicide or other emergency telephone calls
- Provide brief counseling to crisis consumers
- Crisis intervention
- Provide assessments to identify treatment needs of the consumer
- Gather information to complete APS and MR referrals
Education
Master of Science - Human Services
Capella University
Minneapolis, MN06-2014
Bachelor of Arts - English
University of Wisconsin, Whitewater
Whitewater, WI05-2010
Skills
- Time management
- Multitasking and organization
- Verbal and written communication
- Case documentation
Timeline
DCFS Ongoing Case Manager
Kenosha County
05.2021 - Current
Care Manager
Community Care Inc.
11.2017 - 05.2021
Care Manager
My Choice Family Care
12.2016 - 11.2017
Case Manager
ResCare
04.2015 - 12.2016
FSET Assessment Coordinator
ResCare
06.2014 - 04.2015
APS Investigator
Goodwill Industries
03.2014 - 06.2014
Crisis Worker
Goodwill Industries
12.2012 - 03.2014
Master of Science - Human Services
Capella University
Bachelor of Arts - English
University of Wisconsin, Whitewater
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