Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Coretta Batiest

Oswego,IL

Summary

Results-oriented Team Leader with 10+ years of experience in blood banking operations. Proven ability to coordinate large teams and streamline processes to improve operational efficiency. Skilled in various phlebotomy procedures and adept at patient interaction. Committed to upholding safety protocols and ensuring compliance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Blood Collection Specialist

Plasma Source
Aurora, IL
07.2024 - Current
  • Performed venipuncture and capillary punctures on donors to collect blood samples for testing.
  • Monitored donor reactions during the process of donation to ensure safety.
  • Maintained and calibrated equipment used in the collection process, including centrifuges and lancets.
  • Restocked supplies such as needles, gauze, tourniquets, and other necessary items for collection.
  • Conducted routine maintenance on equipment used in the collection process, such as centrifuges and refrigerators.
  • Ensured proper labeling of all collected specimens according to applicable regulations.
  • Verified patient identification before releasing any product from the Blood Bank inventory.
  • Reported any discrepancies between collected sample data and patient information immediately.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Prepared and packaged specimens for courier transport.
  • Demonstrated exceptional attention to detail

Medical Assistant

Advocate Medical Center
Aurora, IL
03.2022 - 07.2023
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Provided assistance to medical staff in performing minor surgical procedures.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
  • Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.

Donor Services Team Lead

Versiti Blood Center of Illinois
Aurora, IL
11.2005 - 03.2022
  • Coached and mentored staff on customer service techniques, policies, and procedures.
  • Directly contributed to the success of a team by providing strong leadership and guidance.
  • Responded promptly to escalated donor complaints and inquiries.
  • Successfully delegated tasks and maintained efficient workflow.
  • Ensured compliance with company policies and regulations.
  • Documented employee performance issues for disciplinary action when necessary.
  • Resolved conflicts between donors and employees in a professional manner.
  • Guided and motivated the team to achieve project goals and adherence to timelines.
  • Managed daily workflow activities including assigning tasks, delegating responsibilities.
  • Provided clear explanations of policies, procedures and services to donors and patients.
  • Provided training to both new and existing employees.

Education

Medical Assistant Diploma - Medical Assisting

Olympia College
North Aurora, IL
11-2005

High School Diploma -

West Aurora Senior High School
Aurora, IL
06-1999

Associate of Applied Science - Nursing

College of DuPage
Glen Ellyn, IL

Skills

  • Communication abilities
  • Venipuncture Expertise
  • Staff Management
  • Task Delegation
  • Workplace Safety
  • Training and mentoring
  • Employee Motivation
  • Goal-Oriented

Certification

  • Advanced Cardiovascular Life Support (ACLS) Certification - American Heart Association.

References

References available upon request.

Timeline

Blood Collection Specialist

Plasma Source
07.2024 - Current

Medical Assistant

Advocate Medical Center
03.2022 - 07.2023

Donor Services Team Lead

Versiti Blood Center of Illinois
11.2005 - 03.2022

Medical Assistant Diploma - Medical Assisting

Olympia College

High School Diploma -

West Aurora Senior High School

Associate of Applied Science - Nursing

College of DuPage

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Coretta Batiest