Summary
Overview
Work History
Education
Skills
Timeline
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Coretta Leaks

North Little Rock,AR

Summary

Dynamic professional with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities in a leadership role to coach team members, and improve processes and workflows for the team's benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Senior Rep - Student Services

Kaplan North America
Fort Lauderdale, FL
01.2021 - Current
  • Mentored team members in providing excellent customer service.
  • Acted as an escalation point for complex issues requiring additional resources or expertise.
  • Provided feedback on ways to improve the overall customer experience and team experience.
  • Displayed strong chat, email, and telephone etiquette, effectively handling difficult interactions.
  • Ensured compliance with industry regulations regarding customer service standards.
  • Provided technical support and troubleshooting.
  • Effectively collaborated with other teams.

Customer Service Account Representative

Signode dba Shippers Products
Fordyce, AR
07.2011 - 11.2019
  • Collaborated with cross-functional teams to ensure customer needs were met in a timely manner, and to develop innovative solutions to common problems.
  • Identified potential opportunities to upsell products or services.
  • Developed and maintained strong customer relationships through effective communication.
  • Managed multiple accounts simultaneously while meeting deadlines.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Administered surveys to measure customer satisfaction levels.
  • Liaised between customers and internal departments as needed.
  • Trained new hires on customer service processes and protocols.

Education

Associate of Science - Business Administration And Management

Pulaski Technical College
North Little Rock, AR
12-2025

Skills

  • Technical support
  • Escalation management
  • Mentorship
  • Relationship building
  • Teamwork and collaboration
  • Territory management
  • Cross-selling
  • Adaptability and flexibility
  • Analytical thinking
  • Interpersonal skills
  • Business growth and retention
  • Attention to detail

Timeline

Senior Rep - Student Services

Kaplan North America
01.2021 - Current

Customer Service Account Representative

Signode dba Shippers Products
07.2011 - 11.2019

Associate of Science - Business Administration And Management

Pulaski Technical College

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Coretta Leaks