Coretta Leaks
North Little Rock,AR
Summary
Dynamic professional with a track record of success in the field, attention to detail, and a proactive mindset. Seeks opportunities in a leadership role to coach team members, and improve processes and workflows for the team's benefit. Conscientious, hardworking, and excels at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Senior Rep - Student Services
Kaplan North America
Fort Lauderdale, FL
01.2021 - Current
- Mentored team members in providing excellent customer service.
- Acted as an escalation point for complex issues requiring additional resources or expertise.
- Provided feedback on ways to improve the overall customer experience and team experience.
- Displayed strong chat, email, and telephone etiquette, effectively handling difficult interactions.
- Ensured compliance with industry regulations regarding customer service standards.
- Provided technical support and troubleshooting.
- Effectively collaborated with other teams.
Customer Service Account Representative
Signode dba Shippers Products
Fordyce, AR
07.2011 - 11.2019
- Collaborated with cross-functional teams to ensure customer needs were met in a timely manner, and to develop innovative solutions to common problems.
- Identified potential opportunities to upsell products or services.
- Developed and maintained strong customer relationships through effective communication.
- Managed multiple accounts simultaneously while meeting deadlines.
- Prevented key account losses by researching discrepancies and correcting problems.
- Administered surveys to measure customer satisfaction levels.
- Liaised between customers and internal departments as needed.
- Trained new hires on customer service processes and protocols.
Education
Associate of Science - Business Administration And Management
Pulaski Technical College
North Little Rock, AR12-2025
Skills
- Technical support
- Escalation management
- Mentorship
- Relationship building
- Teamwork and collaboration
- Territory management
- Cross-selling
- Adaptability and flexibility
- Analytical thinking
- Interpersonal skills
- Business growth and retention
- Attention to detail
Timeline
Senior Rep - Student Services
Kaplan North America
01.2021 - Current
Customer Service Account Representative
Signode dba Shippers Products
07.2011 - 11.2019
Associate of Science - Business Administration And Management
Pulaski Technical College
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