Ramiro Gonzalez
Katy,TX
Summary
I am a dedicated professional individual with a passion for providing administrative assistance. Skilled in delivering high-quality customer service to internal and external customers. Proven success in streamlining processes to improve efficiency and customer satisfaction levels. Dependable worker with knowledge of customer service, data entry, and records management. Highly organized and self-motivated, with excellent communication and interpersonal skills. Demonstrated ability to prioritize tasks and meet deadlines. Ready to apply knowledge and skills to any challenge.
Overview
7
7
years of professional experience
Work History
CUSTOMER ACCOUNT SERVICES REP I
City of Houston Public Works
Houston, TX
11.2023 - Current
- Demonstrated ability to effectively manage a high volume of customer accounts while maintaining superior customer service.
- Assisted customers with establishing new accounts by verifying identity documents and collecting required deposits.
- Participated in ongoing training to enhance own job skills and knowledge.
- Strong organizational skills to ensure all tasks are completed efficiently during shift hours.
- Utilized problem-solving skills to investigate complex billing scenarios for resolution.
- Process customer payments efficiently.
- Set up new customer accounts.
- Manage the initiation and termination of services.
- Submit Service Requests for Billing Corrections and Adjustments.
- Submit Work Orders for Water Meter Maintenance.
- Assist customers with troubleshooting online profiles.
- Update account property ownership.
- Assist customers requesting payment arrangements or extensions.
Customer Order Specialist
Primary Arms LLC
Pearland, Tx
07.2022 - 11.2023
- Resolved complex customer issues by providing creative solutions in a timely manner.
- Worked closely with vendors to coordinate product availability for customers.
- Generated reports on order status, inventory levels, and shipping information for customers.
- Performed quality control checks on outgoing shipments before sending out products.
- Demonstrated ability to provide excellent customer service and troubleshoot customer inquiries.
- Maintained accurate records of orders in the company's database system.
- Adhered to strict guidelines regarding confidentiality when dealing with sensitive customer information.
- Collaborated with other departments to ensure timely delivery of customer orders.
- Provided support for emergency orders as needed.
- Maintained up-to-date knowledge of company products and services.
- Developed strong communication skills while interacting with customers via phone, email, and chat platforms
- Participated in weekly team meetings to discuss challenges faced during the ordering process.
- Assisted with training new employees on the procedures related to order processing.
- Resolved customer inquiries promptly and professionally.
Lab Technician
Supera Fulfillment
Houston, TX
10.2021 - 06.2022
- Followed safety protocols and procedures to maintain a safe working environment.
- Troubleshot technical problems related to instrumentation or sample preparation issues.
- Kept laboratory supplies ready by inventorying stock and placing orders.
- Developed standard operating procedures for laboratory operations.
- Assisted with troubleshooting technical issues related to lab equipment and instrumentation.
- Developed a comprehensive understanding of clean room protocols for the production of medical devices.
- Ensured compliance with quality control procedures when manufacturing products in the clean room setting.
- Collaborated with other departments to ensure that product specifications are met according to customer needs.
- Conducted periodic environmental monitoring tests such as particle counts, air flow measurements, temperature readings and humidity levels.
- Utilized strong organizational skills to manage inventory and supplies necessary for operation of the clean room.
Wireless Sales Associate
Metro by T-Mobile
Louisville, KY
07.2017 - 10.2018
- Developed knowledge about products and sales items to answer shoppers' questions.
- Maximized sales opportunities through upselling additional products and services as well as cross selling other items.
- Tracked sales performance metrics such as conversion rates, average order value., to monitor progress against goals.
- Demonstrated ability to provide excellent customer service by responding to inquiries and resolving customer complaints in a timely manner.
- Conducted regular training sessions for staff members on new products and services offered by the store.
- Developed comprehensive knowledge of wireless products, services and promotions to effectively advise customers on the best available options.
- Described products to customers and accurately explained details and care of merchandise.
- Determimed customer needs by asking relevant questions and listening actively to responses.
Education
High School Diploma -
Simmons Career Center
Plant City, FL05-2017
Skills
- Effective customer communication
- Complaint resolution
- Problem-solving abilities
- Call Center Operations
- IPS
- Bilingual
- Data Entry
- Technical Support
- Customer Service
- Scheduling
- Account updating
Timeline
CUSTOMER ACCOUNT SERVICES REP I
City of Houston Public Works
11.2023 - Current
Customer Order Specialist
Primary Arms LLC
07.2022 - 11.2023
Lab Technician
Supera Fulfillment
10.2021 - 06.2022
Wireless Sales Associate
Metro by T-Mobile
07.2017 - 10.2018
High School Diploma -
Simmons Career Center
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