Coretta Mills
Brooklyn,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Case Manager
Community Housing Innovations Inc.
05.2021 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
Customer Service Representative
Bath Planet
01.2019 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Associate
ThunderYard
05.2018 - 01.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided training and support to new associates to help provide high-quality customer service.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelor of Health Care Administration -
American InterContinental University
Schaumburg, IL02.2023
Associate of Science - Billing And Coding
Allen School of Health Sciences
Jamaica, NY08.2017
Skills
- IBM Lotus 1-2-3
- Complex Problem-Solving
- Resource Identification
- Writing
- Time Management
- Sales Expertise
- Typing Proficiency
- Microsoft Excel
- Strong Analytical and Problem-Solving Skills
- Documentation
- Active Listening
- Filing
- Report Preparation
Timeline
Case Manager
Community Housing Innovations Inc.
05.2021 - Current
Customer Service Representative
Bath Planet
01.2019 - 03.2023
Customer Service Associate
ThunderYard
05.2018 - 01.2020
Bachelor of Health Care Administration -
American InterContinental University
Associate of Science - Billing And Coding
Allen School of Health Sciences
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