CORETTA SMALLWOOD
Stockbridge,GA
Summary
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position in [Type] environment. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
3
3
Forklift
1
1
Cherry picker
1
1
Electric pallet jack
Work History
Class 1 Operator
Geodis Logistics
McDonough, GA
07.2021 - Current
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Trained new warehouse employees on safety procedures and provided updated safety manuals for review purposes.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved cardboard, plastic ties and other debris from unboxing to trash.
Kitchen Manager
Hardee's Restaurant
McDonough, GA
04.2014 - 11.2021
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Checked and tested foods to verify quality and temperature.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Wiped down counters using sanitizing spray to prevent cross-contamination among food items.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling and surface cleaning.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Enhanced business productivity by training 10 team members and 10 servers on best practices and protocols
Warehouse Clerk
XPO Logistics
McDonough, GA
09.2019 - 07.2020
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes using to update system.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Improved efficiency by 10% with quick and accurate and loading of boxes
WAVY PICKER
Luxottica
McDonough, GA
07.2018 - 03.2019
- Picked products for specific routes and estimated weight, height and center of balance to calculate precise placements.
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Operated WAVY PICKER equipment to move goods in safely from fields.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Pulled orders quickly to maintain demanding productivity goals.
- Saved by 10 PERCENT implementing cost-saving initiatives that addressed long-standing problem
- Saved by implementing cost-saving initiatives that addressed long-standing problems
Customer Service Associate
Toys"R"Us WAREHOUSE
McDonough, GA
06.2014 - 11.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Informed customers about special promotions and provided detailed information for various products.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Science - HEALTHCARE
University of Phoenix
Tempe, AZ02.2016
Skills
- Pallet Disassembly and Assembly
- Delivery Information Verification
- PPE Use
- Dock Operations
- Material Loading and Unloading
Certification
- Certified PALLET JACK,10 YEARS
Timeline
Class 1 Operator
Geodis Logistics
07.2021 - Current
Warehouse Clerk
XPO Logistics
09.2019 - 07.2020
WAVY PICKER
Luxottica
07.2018 - 03.2019
Customer Service Associate
Toys"R"Us WAREHOUSE
06.2014 - 11.2017
Kitchen Manager
Hardee's Restaurant
04.2014 - 11.2021
Associate of Science - HEALTHCARE
University of Phoenix