Nysa Freeman
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Class 1 Operator
Thermo Fisher Scientific, Pantheon
04.2023 - 09.2023
- Operated with safety and skill to avoid accidents and delays.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
- Inspected machine parts with measuring tools.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
Appeals Representative
Walmart
11.2022 - 01.2023
- Rendered decision for non-clinical complaints using sound, fact-based decision making.
- Obtained additional documentation required for case review.
- Examined case to initiate clinical review.
- Completed documentation of final appeals or grievance determination using appropriate templates.
Deputy Register of Deeds
County Government Office
05.2020 - 09.2022
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Answered patient questions and inquiries regarding registration process and documentation.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Used [Microsoft word and Excel ] to record and organize patient insurance and medical information.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
Barista
Dunkin' Donuts
04.2022 - 08.2022
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Customer Service Associate
Burger King
08.2019 - 04.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Hertford County High School
Ahoskie, NC06.2021
Skills
- Team Goals
- Grammar
- POS Systems Expertise
- Microsoft Internet Explorer
- Time Management
- Reading Comprehension
- Transportation Solution Development
- Quality Control
- Microsoft SharePoint
- Customer Service
- Microsoft Word
- Minute Taking
- Customer Relations
- Conflict Resolution
- Product Promotion
Timeline
Class 1 Operator
Thermo Fisher Scientific, Pantheon
04.2023 - 09.2023
Appeals Representative
Walmart
11.2022 - 01.2023
Barista
Dunkin' Donuts
04.2022 - 08.2022
Deputy Register of Deeds
County Government Office
05.2020 - 09.2022
Customer Service Associate
Burger King
08.2019 - 04.2021
High School Diploma -
Hertford County High School
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