Coretta Watson
Laurel,MS
Summary
Detail-oriented professional with proven expertise in case management, record keeping, and office procedures. Adept at streamlining operations and enhancing communication across departments to ensure efficient workflows.
Overview
27
27
years of professional experience
Work History
Administrator/Correctional Lieutenant
Jones County Sheriff Department
Laurel, Mississippi
05.2016 - Current
- Oversaw daily administrative operations at Jones County Juvenile Detention Center, ensuring smooth functioning and compliance with policies.
- Facilitated communication among law enforcement, judges, youth court services, and mental health agencies to streamline case management processes.
- Assisted in maintaining accurate records and documentation for case management.
- Processed information requests and public records efficiently.
- Supported scheduling and logistics for departmental meetings and events.
- Established office procedures that improved workflow efficiency, contributing to enhanced departmental performance.
- Maintained inventory of office supplies to ensure operational readiness.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Coordinated meetings, conferences, travel arrangements.
- Developed engaging presentations using Microsoft PowerPoint for management team meetings. with Microsoft PowerPoint for management team members.
Customer Service Cashier
Check Cashing Store
Laurel, MS
08.2015 - 03.2016
- Processed customer transactions efficiently and accurately.
- Assisted customers with check cashing and money transfer services.
- Resolved customer inquiries and issues promptly, enhancing customer satisfaction.
- Resolved customer complaints in a professional manner.
- Greeted customers warmly upon entry to create a welcoming atmosphere. and provided friendly customer service.
- Greeted customers promptly and responded to questions.
- Educated customers on available financial services and products.
- Operated cash registers to process payments for goods and services.
- Processed credit card and cash payments efficiently, ensuring accurate completion of customer transactions.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Ensured compliance with company policies and regulatory standards.
Certified Nursing Assistant
Care Center of Laurel
Laurel, Mississippi
01.2011 - 03.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Provided compassionate care to residents in daily living activities.
- Assisted nursing staff with patient assessments and medication administration.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Observed and reported unusual symptoms and changes to the charge nurse.
- Answered call lights promptly and responded to patient needs accordingly.
- Communicated effectively with families regarding resident needs and conditions.
- Supported residents' emotional well-being through active listening and engagement.
- Responded quickly to emergency situations involving sudden illness or injury.
- Helped residents walk with or without self-help devices.
- Provided drinking water and nourishment to residents throughout the day.
- Maintained cleanliness and hygiene standards in resident living areas.
- Documented patient information accurately in electronic health records.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Assisted residents in preparing for activities and social programs.
Certified Nursing Assistant
Jones County Rest Home
Ellisville, Mississippi
09.1999 - 06.2004
- Assisted nursing staff with patient assessments and medication administration.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Documented patient information accurately in electronic health records.
- Delivered compassionate care to residents during daily living activities, enhancing their comfort and well-being.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Facilitated safe ambulation for residents, promoting mobility and independence with or without self-help devices.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Served meals to patients in their rooms and assisted with feeding.
- Monitored and reported changes in patient conditions to charge nurse, ensuring timely intervention and quality care.
- Communicated effectively with families regarding resident needs and conditions.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
Education
Associate of Arts - Barbering
Brookhaven Barber And Beauty School
Hattiesburg, MS04-2016
High School Diploma -
Continental Academy
MiramarCriminal Justice
Jones County Junior College
Ellisville, MSSkills
- Case management
- Regulatory compliance
- Record keeping
- Office procedures
- Administrative leadership
- Customer service
- Conflict resolution
- Calm under pressure
- Social perceptiveness
- Active listening
Timeline
Administrator/Correctional Lieutenant
Jones County Sheriff Department
05.2016 - Current
Customer Service Cashier
Check Cashing Store
08.2015 - 03.2016
Certified Nursing Assistant
Care Center of Laurel
01.2011 - 03.2015
Certified Nursing Assistant
Jones County Rest Home
09.1999 - 06.2004
Associate of Arts - Barbering
Brookhaven Barber And Beauty School
High School Diploma -
Continental Academy
Criminal Justice
Jones County Junior College