Coretta V. Goodwin
Paterson,NJ
Summary
- Nearly 20 years experience in Administration and Customer Service.
- Goal-oriented individual with strong leadership capabilities.
- Organized, highly motivated and detail-directed problem solver.
- Proven ability to work in unison with others
Overview
4
4
years of professional experience
1
1
Certification
Work History
Funeral Director
Carnie P. Bragg Funeral Home
10.2020 - Current
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
Customer Service Representative
Empire Auto Parts
11.2019 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Business Management
William Paterson University of New Jersey
Wayne, NJ05.2021
Associate of Science - Funeral Service And Mortuary Science
American Academy McAllister of Funeral Services
New York, NY01.2017
Skills
- Funeral planning
- Sales and Marketing
- Problem-Solving
- Interpersonal Communication
- Multitasking
Certification
New Jersey Licensed Funeral Director
Timeline
Funeral Director
Carnie P. Bragg Funeral Home
10.2020 - Current
Customer Service Representative
Empire Auto Parts
11.2019 - 06.2023
Bachelor of Science - Business Management
William Paterson University of New Jersey
Associate of Science - Funeral Service And Mortuary Science
American Academy McAllister of Funeral Services
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