Corey Baker
Long Beach,CA
Summary
Tenured professional with extensive experience in managing landscaping operations and project execution. Skilled in financial oversight, employee performance management, and strategic initiatives that increase customer loyalty and operational efficiency.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Branch Manager
Park West Landscape
Orange, California
2020 - Current
- Managed daily operations and maintenance of landscape projects.
- Supervised team members to ensure quality service delivery.
- Developed strategies that enhanced customer satisfaction and retention rates.
- Oversaw inventory management and procurement of landscaping supplies.
- Collaborated with clients to understand their landscaping needs and preferences.
- Managed and inspired team members to maximize performance, contributing to branch profitability.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Guided team members on problem resolution and customer service issues.
- Resolved escalated customer complaints in a timely manner.
- Developed strategies to increase customer satisfaction and loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Created reports that highlighted operational performance metrics for senior management review.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Contributed to community events aimed at increasing brand recognition.
Account Manager
Park West Landscape
Los Angeles, California
2015 - 2020
- Cultivated client relationships to enhance satisfaction and drive retention.
- Developed proposals outlining services and pricing for potential clients.
- Facilitated preparation of contracts and service agreements to streamline onboarding process.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Served as primary contact for client concerns and needs, ensuring timely and effective communication.
Foreman
Park West Landscape
Rancho Palos Verdes, California
2012 - 2015
- Oversaw daily operations of landscaping projects and crew to ensure quality execution.
- Coordinated equipment maintenance and repairs to maximize operational efficiency.
- Trained new employees on safety protocols and landscaping techniques.
- Managed project timelines to achieve on-time completion of landscaping tasks.
- Communicated with clients to address concerns and provide updates.
- Implemented efficient workflow processes to enhance productivity.
Technician Specialist
Park West Landscape
Rancho Palos Verdes, California
2009 - 2012
- Provided technical support for irrigation systems and landscape maintenance tools.
- Educated clients on proper care techniques for landscaping features.
- Conducted regular inspections of landscaped areas for health and aesthetics.
- Coordinated schedules and logistics for project timelines with contractors.
Research and Development Engineer
Magnaflow Performance Exhaust
Rancho Santa Margarita, CA
2002 - 2008
- Designed performance exhaust systems for diverse vehicle models to enhance engine performance.
- Conducted tests to evaluate product durability and efficiency.
- Collaborated with cross-functional teams to refine product specifications, ensuring alignment with industry standards.
- Utilized CAD software for 3D modeling and design validation.
- Analyzed competitor products to identify improvement opportunities.
- Developed prototypes and conducted real-world performance testing to validate design efficacy and reliability.
- Documented research findings and presented recommendations to management.
Shipping and Receiving Lead
Viking Components, Av. De Las Banderas
Rancho Santa Margarita, CA
2000 - 2002
- Coordinated shipping and receiving schedules, resulting in timely deliveries.
- Supervised loading and unloading of goods, ensuring accuracy and safety standards are met.
- Managed inventory levels to support efficient warehouse operations.
- Implemented safety protocols, enhancing security in the work environment.
Education
Business Engineering and Economics
Long Beach State
Long BeachSkills
- Financial planning
- Operations management
- Project management
- Workflow optimization
- Job turnover management
- Contract negotiation
- Quality assurance
- Strategic planning
- Employee training
- Route building
- Water management
- Plant horticulture
- Native Habitat Establishments
Languages
Spanish
Professional
Certification
- Qualified Applicator License (QAL) 2012 and active
Accomplishments
- 2024 Branch Manager of the Year
Timeline
Branch Manager
Park West Landscape
2020 - Current
Account Manager
Park West Landscape
2015 - 2020
Foreman
Park West Landscape
2012 - 2015
Technician Specialist
Park West Landscape
2009 - 2012
Research and Development Engineer
Magnaflow Performance Exhaust
2002 - 2008
Shipping and Receiving Lead
Viking Components, Av. De Las Banderas
2000 - 2002
Business Engineering and Economics
Long Beach State