Corey Benjamin
McKinney,TX
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Overview
6
6
years of professional experience
Work History
Customer Service Specialist Manager
North Texas Toll Authority (NTTA)
10.2021 - Current
- Set up new accounts for customers and made account changes
- Processed payments and set up payment arrangements
- Researched credit card disputes
- Ran daily huddles
- Set daily goals for team
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
Call Center Supervisor
ADT Security
01.2019 - 10.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 20 customer service agents in providing excellent customer service to callers requiring assistance for alarm and payment issues.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
Patient Service Representative
Conifer Health Solutions LLC
07.2017 - 01.2019
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
No Degree -
Collin County Community College District
Plano, TX06.2018
High School Diploma -
Heritage High School
Frisco, TX06.2017
Skills
- Time Management
- Coaching and Training
- Account Authorizations
- Billing and Filing
- Plan Projects
- Exceptional Telephone Etiquette
- Customer Experience Management
- Employee Scheduling
- Customer Relations
- Leading Team Meetings
Timeline
Customer Service Specialist Manager
North Texas Toll Authority (NTTA)
10.2021 - Current
Call Center Supervisor
ADT Security
01.2019 - 10.2021
Patient Service Representative
Conifer Health Solutions LLC
07.2017 - 01.2019
No Degree -
Collin County Community College District
High School Diploma -
Heritage High School
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