Results-oriented Project Manager with a strong background in hospitality and healthcare. Expertise in project planning, stakeholder communication, and risk mitigation led to exceeding financial targets. Prepared to drive impactful project outcomes that align with business objectives.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Project Manager - Hospitality
Spectrum Business
Columbus, Ohio
04.2022 - Current
Lead project planning and execution to ensure timely delivery of client solutions.
Coordinate cross-functional teams to align project goals with business objectives.
Develop and maintain detailed project schedules to track progress and milestones.
Reduced installation dates by 10 days
Work with customer vendors to review site details and ensure new products will get installed properly.
Exceed monthly/annual finance goals by 10%
Ohio Stadium Usher
The Ohio State University
Columbus, Ohio
06.2025 - Current
Assisted guests with seating arrangements and directions, ensuring smooth event flow.
Monitored crowd behavior to maintain safety and compliance during events.
Provided exceptional guest service, answering questions about the venue and directing patrons to their seats.
Managed crowd control effectively, ensuring timely seating and minimizing disruptions.
Project Manager - Healthcare
Spectrum Business
Columbus, Ohio
10.2017 - 04.2022
Led cross-functional teams to ensure timely project delivery and adherence to budget constraints.
Developed comprehensive project plans, outlining scope, timelines, and resource allocation.
Facilitated stakeholder meetings to gather requirements and provide project updates.
Implemented risk management strategies to mitigate potential project roadblocks and delays.
Assisted customers vendors to successfully install all products expeditiously
Met or exceeded finance goals for 12 months straight
Associate Project Manager - Healthcare
Spectrum Business
Columbus, Ohio
03.2017 - 10.2017
Streamlined project workflows, enhancing communication between departments.
Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
Developed detailed project plans, ensuring alignment with organizational goals.
Facilitated stakeholder meetings to gather requirements and provide updates
Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
Project Coordinator
Time Warner Cable Business Class
Columbus, Ohio
08.2014 - 03.2017
Coordinated project timelines and deliverables across multiple departments to ensure alignment and efficiency.
Work closely with sales team to help customer get services installed properly.
Providing multiple project updates daily to customers regarding install dates and timelines.
Expedited projects to meet customer requests.
Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
Elevated overall quality of completed projects by consistently monitoring progress and addressing issues proactively.
Voice Operations
Time Warner Cable
Columbus, Ohio
02.2012 - 08.2014
Technical call center to take inbound calls and correctly resolve phone issues with customers throughout the US.
Assisting technicians with provisioning and troubleshooting equipment issues during day of install.
Worked reports to proactively fix phone issues
Responsible for completing a high volume of issue tags and troubleshooting phone issues with customers.
Residential Dispatch
Time Warner Cable
Columbus, Ohio
04.2011 - 02.2012
Worked closely with techs to ensure all field work was getting completed as well as assist with customer complaints.
In charge of routing and shifting work depending on teams work load.
Worked with customers to resolve outstanding issues with their install
Education
Some College (No Degree) - Computer Science
Columbus State Community College
Columbus, Ohio
Skills
Project management
Project planning
Project scheduling
Stakeholder communications
Accomplishments
customer survey score ratings increased by 20% from last year
Increased installation revenue year over year
Certification
PMP Training Workshop through Total Systems Education