Results-driven professional with expertise in customer service, technical operations, and team leadership. Strong problem-solving and communication skills enhance ability to deliver quality outcomes in fast-paced environments. Quick learner committed to fostering client relationships and driving organizational success.
Work History
Utility Unlocatable Technician
9 Years 5 Months
Gridhawk LLC | 03.2017 - Current
Conducted field inspections to accurately identify and mark locations of underground utilities that are unlocatable.
Read and understand utility maps, prints, and aerial imagery to assist in identification of underground gas and electric assets. (ArcGis, ArcReader, IQGO, DigView)
Collaborated with contractors, utility companies, and property owners to gather critical information on potential line placements.
Physically verify and mark utility locations with paint, flags, or stakes to prevent excavation damage.
Recorded all work performed, including sketches, GPS data, and digital reports to maintain comprehensive utility records.
Maintain safety standards and follow federal, state, and company guidelines to prevent accidents or service interruptions.
Work outdoors in varying weather conditions and environments (urban, rural, construction sites).
Personal Trainer
10 Years 8 Months
Own | 12.2015 - Current
Assess clients’ fitness levels, health conditions, and personal goals to create individualized workout plans.
Demonstrate proper exercise techniques to ensure safety, effectiveness, and injury prevention.
Motivated and supported clients in achieving fitness, weight management, and wellness goals, enhancing their overall health and confidence.
Lead one-on-one training sessions as well as small group or class workouts.
Tracked clients' progress by recording measurements and performance improvements, enabling personalized adjustments to workout plans.
Maintained safe and clean training environment by checking equipment and enforcing gym rules, ensuring client safety and compliance.
Stay current with fitness trends, certifications, and new training techniques.
Service Center Manager
3 Years 1 Month
Valvoline Instant Oil Change | 01.2014 - 02.2017
Oversaw daily operations of service center, ensuring efficient workflow and high customer satisfaction.
Ensure great customer service by exceeding customers’ expectations by managing procedures and processes that are done accurately and efficiently.
Supervise, train, and motivate technicians and customer service staff.
Enforce company policies, safety procedures, and service standards.
Ensure all employees follow Valvoline’s customer interaction standards.
Ensure great customer service by exceeding customers’ expectations by managing procedures and processes that are done accurately and efficiently.
Track and report on key performance indicators (KPIs).
Conduct performance evaluations and provide feedback for growth.
Pararescue
5 Years 9 Months
United States Air Force | 04.2008 - 01.2014
Trained and maintained proficiency in weapons use to ensure operational readiness in combat arms.
Executed law enforcement duties by patrolling, responding to incidents, and conducting investigations on military installations to uphold security.
Ensured the safety of Air Force Base, personnel, and resources from threats.
Executed rescue operations using both conventional methods and innovative techniques in diverse environments.
Led and coordinated Pararescue operations, ensuring thorough planning and execution of rescue missions.
Serving as the essential link in personnel recovery and functioning as a technical rescue specialist.
Underwent extensive training to become Nationally Registered Emergency Medical Technician (EMTs) and Paramedic.