Accomplished professional with a proven track record at FedEx/Buddy Green Logistics, excelling in route planning and safety-focused operations. Demonstrated expertise in DOT regulations and effective problem-solving. Known for dependability and fostering positive relationships, ensuring high customer satisfaction through exceptional service and timely deliveries.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Fire Fighter
Rural Metro Fire Department
Knoxville, TN
05.2013 - 08.2015
Responded to emergency calls, providing swift assistance and ensuring safety for victims and team members.
Operated firefighting equipment and vehicles, maintaining readiness and compliance with safety protocols.
Conducted fire prevention education in the community, enhancing public awareness of safety practices.
Collaborated with team members during drills, improving efficiency and response time in simulated emergencies.
Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
Improved operational efficiency by helping maintain apparatuses, equipment, and facilities according to established standards.
Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Assisted in wildfire suppression efforts by coordinating with local, state, and federal agencies to establish containment lines and protect threatened structures.
Collaborated with other emergency responders on scene to establish adequate fire suppression.
Participated in post-incident analyses to identify areas for improvement in departmental policies and procedures.
Engaged in continuous professional development through advanced firefighting and rescue training courses.
Trained new recruits as needed
Mail Carrier
University of Tennessee, Knoxville
Knoxville, TN
08.2015 - 08.2016
Kn9Sorted and delivered mail efficiently across designated routes.
Maintained accurate records of deliveries and pickups daily.
Assisted in training new mail carriers on delivery protocols.
Ensured timely distribution of packages to various university departments.
Utilized postal tracking systems to monitor and report delivery statuses.
Communicated effectively with staff regarding mail-related inquiries and issues.
Implemented best practices for sorting processes, enhancing workflow efficiency.
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Handled mail and packages with care to prevent damage during delivery.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
Completed large-volume seasonal deliveries such as tax documents, holiday packages and election materials on time to meet strict deadlines.
Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Monitored weather conditions regularly to adjust delivery routes accordingly.
Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Maintained accurate records of deliveries and attempted deliveries, supporting postal service accountability.
Streamlined mail sorting processes, improving efficiency and reducing delivery times.
Responded to customer inquiries and concerns with professionalism, enhancing public image of postal service.
Reduced incidence of lost or damaged mail by implementing careful handling procedures.
Coordinated with postal office team to manage undeliverable mail, ensuring timely resolution of delivery issues.
Enhanced safety of mail items by implementing secure handling and delivery practices.
Ensured timely delivery of mail to residential and commercial addresses, maintaining high customer satisfaction.
Assisted in training new mail carriers, sharing best practices and tips for effective mail delivery.
Adapted to varying weather conditions to ensure uninterrupted mail service.
Increased community trust by providing consistent and accurate mail delivery services.
Utilized technology tools for route planning and tracking, enhancing delivery reliability.
Altered routes to accommodate changing conditions or road closures in delivery areas.
Observed traffic and safety regulations for safe transport and delivery of mail.
Soldier
US Army
04.2017 - 07.2019
Operated and maintained various weapons systems ensuring operational readiness.
Extensive operator qualification record (military drivers license) to operate all military fleet as needed by the unit.
Collaborated with team members to execute strategic missions effectively.
Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Conducted regular maintenance of equipment and vehicles, ensuring maximum reliability and readiness for mission-critical tasks.
Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
Participated in joint exercises with allied forces to improve interoperability and strengthen partnerships.
Assembled, disassembled and maintained various weapons for operational readiness.
Ensured mission success with diligent planning, coordination, and execution of various tasks.
Secured and protected military property, assets, and personnel.
Promoted a culture of accountability by enforcing strict adherence to military standards and protocols.
Relayed crucial information and coordinated operations using radio communications equipment.
Operated and maintained armored vehicles.
Performed as fire team member during situational training exercises and infantry dismounted battle drills.
Established effective communication channels to relay vital information between units during operations.
Facilitated communication between units by operating advanced communication systems.
Improved vehicle performance and reliability with regular maintenance and upgrades.
Improved operational efficiency with meticulous maintenance of military equipment.
Maintained required level of proficiency in use of firearms.
Upheld code of conduct and maintained professionalism in stressful situations.
Served in on-call capacity for last-minute or late-night taskings from leadership.
Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
Trained in small arms, anti-armor and indirect fire weapons.
Upheld Branch dress and appearance regulations for professional appearance.
Bus Driver
Aaron Russell School Bus Lines
Knoxville, TN
10.2023 - 02.2024
Ensured student safety during daily transportation routes through adherence to traffic laws and safety protocols.
Conducted pre-trip inspections on buses to verify operational readiness and compliance with safety standards.
Managed timely pick-up and drop-off schedules, minimizing delays while maintaining effective communication with dispatch.
Assisted in training new drivers on route navigation, bus operation, and customer service best practices.
Maintained accurate records of student ridership, incidents, and vehicle maintenance to support operational efficiency.
Fostered positive relationships with students, parents, and school staff to enhance community trust and satisfaction levels.
Collaborated with management to address safety concerns and improve driving procedures, contributing to a safer environment for passengers.
Kept bus interiors clean and tidy to provide comfortable passenger environments.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Conducted pre-trip inspections of bus for safe operation.
Acted calmly, productively and professionally under pressure for helpful emergency response.
Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
Communicated regularly with central dispatch teams to report delays and route changes.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
Retained bus system, route and stop knowledge for informative customer advice.
Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
Increased route efficiency, avoiding traffic-heavy areas and choosing optimal paths.
Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
Enhanced vehicle cleanliness and maintenance, conducting regular checks and cleanups.
Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.
Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
Improved on-time performance with efficient route planning and time management.
Inspected bus for any mechanical issues before departure.
Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Followed all relevant schedules for routes and arrivals.
Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
Developed and maintained positive relationships with passengers and other drivers.
Maintained accurate records of student ridership, incidents, and vehicle maintenance to support operational efficiency.
Fostered positive relationships with students, parents, and school staff to enhance community trust and satisfaction levels.
Collaborated with management to address safety concerns and improve driving procedures, contributing to a safer environment for passengers.
Kept bus interiors clean and tidy to provide comfortable passenger environments.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Conducted pre-trip inspections of bus for safe operation.
Acted calmly, productively and professionally under pressure for helpful emergency response.
Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
Communicated regularly with central dispatch teams to report delays and route changes.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
Maintained open communication lines with dispatchers to report any delays, accidents or emergencies encountered while on the road.
Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
Retained bus system, route and stop knowledge for informative customer advice.
Remained current on local traffic regulations and attended regular training sessions to maintain up-to-date knowledge of industry best practices.
Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Implemented proper emergency procedures as needed, addressing any potential hazards and ensuring the safety of all passengers on board.
Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
Performed minor maintenance tasks such as changing lights or checking tire pressure to ensure the safe operation of the bus at all times.
Collaborated with school staff to coordinate transportation needs for field trips, sporting events, and other extracurricular activities requiring off-site travel.
Maintained strict adherence to safety protocols, ensuring passenger and vehicle safety on all routes.
Increased route efficiency, avoiding traffic-heavy areas and choosing optimal paths.
Developed strong rapport with regular passengers, fostering welcoming and friendly environment.
Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
Enhanced vehicle cleanliness and maintenance, conducting regular checks and cleanups.
Navigated through diverse weather conditions, guaranteeing safe arrival despite challenges.
Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
Improved on-time performance with efficient route planning and time management.
Inspected bus for any mechanical issues before departure.
Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Followed all relevant schedules for routes and arrivals.
Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
Developed and maintained positive relationships with passengers and other drivers.
Assisted passengers with inquiries and requests during trips.
Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
Fostered safe bus environment by enforcing rules of conduct for passengers.
Inventoried bus emergency and first aid supplies and equipment.
Diffused potential passenger disputes with fairness and professionalism.
Assisted in vehicle maintenance to ensure busses were operational within KCS and TDOT standards
Mail Carrier
FedEx/Buddy Green Logistics
Knoxville, TN
08.2025 - 11.2025
Sorted and delivered mail efficiently across designated routes.
Coordinated with campus security to ensure safe mail handling procedures.
Participated in ongoing USPS training programs to stay current on postal service procedures, regulations, and best practices for efficient mail delivery.
Expedited processing times by efficiently unloading incoming trucks and transferring sorted mail into designated areas for further distribution.
Streamlined mail carrier operations by effectively using handheld scanners to track package status and confirm deliveries.
Identified and reported potential security risks during mail delivery, contributing to community safety.
Supported postal service during peak periods by working extended hours, ensuring all mail was delivered on time.
Fostered positive relationships with community members, serving as reliable point of contact for postal inquiries.
Employed GPS and other navigational tools to find shortest routes to locations.
Improved route efficiency by optimizing delivery paths, reducing overall time spent on deliveries.
Maintained accurate records of deliveries and pickups daily.
Assisted in training new mail carriers on delivery protocols.
Utilized postal tracking systems to monitor and report delivery statuses.
Communicated effectively with staff regarding mail-related inquiries and issues.
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
Kept an organized vehicle workspace, ensuring quick access to necessary tools and materials for successful deliveries.
Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Offered friendly and efficient service to customers, handled challenging situations with ease.
Handled mail and packages with care to prevent damage during delivery.
Communicated customer complaints, requests, and feedback to company management for swift resolution.
Directly interacted with customers to deliver mail, packages, and ordered goods.
Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
Proactively communicated route changes or potential delays due to construction or road closures with supervisors for alternative planning purposes.
Maintained a high level of safety by adhering to traffic laws, utilizing defensive driving techniques, and navigating various weather conditions.
Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
Reduced the number of customer complaints regarding undelivered or damaged packages through careful handling practices during transportation from the post office to recipient addresses.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
Maintained accurate records of deliveries and attempted deliveries, supporting postal service accountability.
Streamlined mail sorting processes, improving efficiency and reducing delivery times.
Responded to customer inquiries and concerns with professionalism, enhancing public image of postal service.
Reduced incidence of lost or damaged mail by implementing careful handling procedures.
Coordinated with postal office team to manage undeliverable mail, ensuring timely resolution of delivery issues.
Ensured timely delivery of mail to residential and commercial addresses, maintaining high customer satisfaction.
Altered routes to accommodate changing conditions or road closures in delivery areas.
Observed traffic and safety regulations for safe transport and delivery of mail.
Bus Driver
KTG Bus Lines
Knoxville, TN
11.2025 - Current
Ensured student safety during transportation by adhering to all traffic regulations and safety protocols.
Conducted regular vehicle inspections to maintain operational readiness and compliance with safety standards.
Managed time effectively to ensure timely pick-up and drop-off of students, enhancing service reliability.
Communicated clearly with parents and school staff regarding schedule updates and route changes.
Resolved conflicts or issues that arose during routes, maintaining a positive environment for students.
Implemented process improvements that streamlined daily operations and increased efficiency in route planning.
Monitored student behavior on buses to ensure adherence to conduct guidelines, promoting a respectful atmosphere.
Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
Kept accurate records of travel logs, maintenance, and incident reports, contributing to operational transparency.
Operated large vehicles in difficult urban and rural conditions.
Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
Completed pre- and post-trip bus inspections for safe passenger transportation.
Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Transported passengers safely along prescribed routes according to tight schedules.
Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
Communicated regularly with central dispatch teams to report delays and route changes.
Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Navigated challenging weather conditions safely while keeping passengers informed of potential delays due to hazardous road situations.
Developed strong rapport with regular passengers by providing friendly service, remembering names, engaging in conversations when appropriate.
Retained bus system, route and stop knowledge for informative customer advice.
Maintained State driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
Contributed to company reputation for reliability by maintaining an exceptional attendance record and punctuality rate.
Coordinated with dispatch team to manage unexpected delays or changes in route efficiently.
Conducted thorough pre-trip and post-trip vehicle inspections to ensure operational safety, reporting any issues immediately.
Inspected bus for any mechanical issues before departure.
Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.