Summary
Overview
Work History
Education
Skills
Websites
Keyprojectsandleadershiphighlights
Timeline
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Corey Citraro

Willoughby,OH

Summary

Agile and results-driven IT Executive with 17+ years of experience leading global infrastructure strategies, cloud transformations, and operational excellence programs across diverse industries. Adept at collaborating with cross-functional teams, managing large budgets, and enhancing service delivery through innovative solutions. Expert in building secure, scalable, and high-performance IT environments that drive business growth.

Overview

5
5
years of professional experience

Work History

Head of Operations

Forefront Technology Inc.
01.2024 - Current
  • Developed and implemented an operational framework that improved customer satisfaction and reduced costs by 30%
  • Led multi-site infrastructure upgrades, including SD-WAN deployment and cloud migrations
  • Established a performance-based KPI system that improved first-call resolution rates by 25%
  • Advised C-level clients on IT strategy, delivering solutions using PowerApps and Azure AI that enhanced reporting and automation
  • Secured a high-profile sponsorship with the Cleveland Cavaliers to increase brand visibility

Vice President, Information Technology

Signet Jewelers
01.2020 - 01.2024
  • Directed a cloud-first strategy, migrating 90+ applications to AWS and Azure, reducing infrastructure costs by 15%
  • Led the creation of an enterprise data lake and analytics platform, resulting in a 12% reduction in inventory carrying costs and a 20% profit margin increase
  • Implemented ServiceNow virtual agents that automated 35% of incident resolutions
  • Negotiated $25M in telecom and network contracts, driving annual cost savings
  • Secured executive buy-in for a $19M technology investment to enhance sales operations

Education

Leadership Development Program -

Case Western Reserve University
Weatherhead

Skills

  • IT Infrastructure Strategy and Modernization
  • Cloud Computing (AWS, Azure, Hybrid Models)
  • Cybersecurity Frameworks (NIST, Zero Trust)
  • IT Service Management (ServiceNow, ITIL Best Practices)
  • Global Team Leadership and Collaboration
  • Vendor Management and Contract Negotiations
  • Mergers & Acquisitions (IT Integration)
  • Data Center Operations and Migrations

Keyprojectsandleadershiphighlights

  • Service Delivery Refresh: Led a service realignment at Signet Jewelers that introduced data-driven KPIs to improve operational efficiency.
  • MSP Modernization: Transformed Forefront Technology into a cloud-centric MSP with enhanced service automation and cybersecurity offerings.
  • M&A Integration: Successfully managed post-acquisition IT integrations, ensuring business continuity and alignment with corporate strategies.

Timeline

Head of Operations

Forefront Technology Inc.
01.2024 - Current

Vice President, Information Technology

Signet Jewelers
01.2020 - 01.2024

Leadership Development Program -

Case Western Reserve University

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Corey Citraro