Corey Collin
Phoenix,AZ
Summary
Agile and flexible Product Manager with SAAS startup experience that adapts to any business need or role as required. Provides value by supporting the needs of colleagues and customers by being a product expert and advocate. Identifies value and competitive advantage to aid sales and marketing efforts. Internally motivated self-starter that sets and meets own goals and achieves measurable results.
Overview
10
10
years of professional experience
Work History
Product Manager
TRAY
12.2019 - Current
- Conceptualized and deployed product features and optimized implementation for use in multiple product verticals using web and mobile applications.
- Developed product documentation to communicate and align key components of upcoming features and products to internal teams and external users.
- Identified, tested, and prioritized bugs found across product for internal teams and customers.
- Managed product roadmap based on evolving opportunities, business climate, and customer feedback.
- Led large client implementations featuring many new integrations with seamless cutover.
- Defined and prioritized user stories including test cases, business goals, and expected functionality.
- Monitored market trends and competitor performance and analyzed gaps to update promotional strategies and maximize sales.
Product Operations Manager
TRAY
12.2018 - 12.2019
- Led team of Product Operations specialists responsible for implementation, account management, and customer-driven product enhancements.
- Trained and on-boarded new members of the Product Operations, Marketing, and Sales teams on the Product and it's position in the market.
- Worked with Sales and Marketing teams to implement and perform product demonstrations for large groups of franchise owners and corporate decision-makers
- Worked with Engineering team to review and prioritize bugs, improvements, and new features for existing and potential clients
Product Operations Specialist
TRAY
04.2018 - 12.2018
- Provided Tier 1 and Tier 2 customer care
- Designed and configured client menus and business operation work flows
- Worked directly with development team to design and implement multiple product enhancements
- Managed several enterprise accounts offering support and training for large groups of franchise owners
Operations Specialist
Zenreach
09.2015 - 02.2018
- Leveraged advanced skills and training to support operational needs of multiple departments
- Met challenging quotas for productivity and accuracy of work
- Oversaw inventory activities, including materials monitoring, ordering, and supply stocking
- Developed training resources for current and new employees
- Provided internal technical support and resources for multiple departments
- Managed processes of configuring and distributing hardware for merchants
Education
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University
Phoenix, AZ04.2015
Skills
- Agile Methodologies
- Excellent multi-tasking ability
- Microsoft Office expertise
- Documentation and reporting
- Research and trend analysis
- Project Management
- Strategic Planning
- Client communication
Accomplishments
- Designed processes to rapidly acquire, configure, and deploy hardware from multiple vendors.
- Successfully distributed over 10,000 devices with same-day SLA.
- Resolved product issues through consumer testing.
- Wrote multiple BRDs that resulted in key features being developed for primary product market
- Led team of junior and senior product operations members
- Consulted large enterprise brands to assist in designing and scaling product implementation and training
Timeline
Product Manager
TRAY
12.2019 - Current
Product Operations Manager
TRAY
12.2018 - 12.2019
Product Operations Specialist
TRAY
04.2018 - 12.2018
Operations Specialist
Zenreach
09.2015 - 02.2018
Bachelor of Science - Entrepreneurial Studies
Grand Canyon University