Corey Daniel
Colorado Springs,CO
Summary
Seasoned Warranty Specialist with solid background in warranty service management and all phases of residential construction. Knowledgeable in understanding, interpreting, and explaining complex warranty terms and conditions. Possess strong problem-solving skills and the ability to manage multiple tasks efficiently. Made significant impact by implementing improved processes that increased customer satisfaction at previous jobs.
Overview
17
17
years of professional experience
Work History
Home Care Warranty Specialist
Richmond American Homes / M.D.C. Holdings
Colorado Springs, CO
03.2021 - Current
- Coordinated with homeowners to address warranty service requests efficiently.
- Monitored warranty work orders and tracked progress within the system.
- Monitored expiration dates for all active warranties in order to prevent any lapses in coverage.
- Investigated customer complaints regarding product warranties and determined appropriate resolution.
- Developed strategies for handling escalated cases involving unhappy customers due to unsatisfactory resolution of their claim under a warranty agreement.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated with contractors to schedule repairs and ensure compliance with all repairs.
- Coordinated with suppliers regarding defective products under warranty agreements.
- Negotiated with suppliers to ensure compliance with contractual obligations and warranty requirements.
- Reviewed warranty documents to ensure accuracy and completeness of information.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of company policies.
- Trained employees on warranty procedures, best customer service practices and protocols while maintaining optimal productivity.
Finished Carpenter
Dixons Home Solutions
Castle Rock, CO
06.2016 - 12.2020
- Responsible for all phases remodeling starting from tile flooring, tile surfacing, all types of flooring, building walls, refinishing walls, all plumbing, electrical systems, stair railing, base board, crown molding, doors, window trims, decking, all custom cabinetry, drywall and many more custom finishes.
- Fabricate all materials on-site to maintain a high level of accuracy in installation.
- Ensure that all projects are completed within deadlines.
- Expedite project completion by implementing daily punch list and duties to be performed.
- Study specification in blueprints, sketches, or building plans to prepare project layout, determine dimensions and materials required.
- Follow safety rules and regulations to maintain a safe and clean work environment.
- Trained junior carpenters in safety protocols and best practices.
- Maintained inventory of materials and tools to ensure project efficiency.
- Maintained a clean job site at all times by disposing of debris properly after completion.
Sales Specialist
Lowes
Castle Rock, CO
10.2008 - 06.2016
- Identified customer needs by asking questions and advising on best solutions.
- Assisted customers in selecting products and provided detailed information on features.
- Educated customers on product features and technical details to highlight benefits.
- Maintained knowledge of current promotions, products, and services available in-store.
- Collaborated with team members to improve customer service and store operations.
- Trained new staff on sales techniques and company policies for effective performance.
- Complete estimates, schedule installs, provide permits and explain warranties for all sales.
- Schedule deliveries for contractors, customers and keep track of special-order sales.
- Cultivated referral networks to identify new business opportunities.
Skills
- Warranty management
- Customer relationship management
- Contractor coordination
- Complaint resolution
- Employee training
- Inventory management
- Time management
- Team collaboration
- Effective communication
- Problem solving
- Attention to detail
- Claim processing
- Product expertise
- Sales support
- Reliability
- Critical thinking
- Conflict resolution
- Team building
- Policy implementation
- Computer proficiency
- Multi-tasking
Timeline
Home Care Warranty Specialist
Richmond American Homes / M.D.C. Holdings
03.2021 - Current
Finished Carpenter
Dixons Home Solutions
06.2016 - 12.2020
Sales Specialist
Lowes
10.2008 - 06.2016