ROBERT ANDERSON
Green Cove Springs,FL
Summary
Customer Care and Warranty Management professional with residential construction, homeowner relations, and trade coordination experience. Manages warranty requests from first contact through repair completion, follows up on open items, and supports clear communication with homeowners, subcontractors, and construction teams to maintain quality and satisfaction.
Overview
12
12
years of professional experience
Work History
Customer Care Warranty Manager
RICHMOND AMERICAN HOMES
Jacksonville, FL
10.2020 - Current
- Managed warranty requests from initial homeowner contact to repair coordination and resolution, ensuring timely and effective service delivery.
- Lead customer care and warranty activities, helping ensure homeowners receive responsive, professional service.
- Coordinate subcontractors and trade partners to schedule and complete warranty repairs accurately and within established timeframes.
- Conduct homeowner walkthroughs, identify and document construction-related concerns, and coordinate appropriate corrective actions.
- Built positive relationships with homeowners by actively responding to questions, resolving service concerns, and managing expectations to enhance customer experience.
- Partner with construction teams and trade partners to address outstanding warranty items and support consistent quality standards.
- Monitor open service requests and repair progress, follow up on outstanding items, and promote accountability through completion.
- Addressed escalated homeowner concerns and collaborated on practical solutions to improve customer satisfaction.
- Budgeted appropriately for department expenditures
- Oversaw completion of design defects within community common areas in project manager capacity.
- Maintained cleanliness and presentation of model homes, flags, signage, and other marketing merchandise.
- Responsible for all aspects of customer satisfaction, including survey scores and responses.
- Communicated with manufacturers, legal experts to resolve disputes in design flaws and material deficiencies providing necessary documentation.
- Originating training PowerPoint presentations that engaged team members.
Installation Specialist
J&R; SPECIALTIES
Jacksonville, FL
04.2020 - 10.2020
- Installed residential interior products, enhancing functionality and aesthetics of spaces, including mirrors, glass-enclosed showers, and closet shelving.
- Installed specialty equipment at J&R Specialties job sites.
- Interpreted blueprints and layouts for precise field installation.
- Measured spaces and marked locations for mounting hardware.
Facility Manager
AMC THEATRES
Orange Park, FL
07.2014 - 03.2020
- Oversaw maintenance of HVAC, electrical, plumbing, mechanical, kitchen, projection, and auditorium systems.
- Managed facility maintenance and daily operations, ensuring efficient execution of preventative and corrective maintenance.
- Oversaw maintenance purchasing, parts and supply orders, and vendor invoices to maintain optimal facility operations.
- Coordinated safety and regulatory inspections and supported compliance with OSHA, ADA, fire-safety, and health requirements.
- Supervised custodial staff and coordinated outside contractors and service vendors.
Education
Bachelor of Science - Construction Management
Purdue Global University
Lafayette, IN10-2026
Associate degree -
St. Johns River State College
Skills
- Warranty management
- Warranty claim processing
- Warranty Process Oversight
- Trade coordination
- Construction Quality Control
- Customer relations
- Customer Service Excellence
- Vendor management
- Microsoft Office proficiency
- Documentation Management
- OSHA 10-Hour Construction Safety Certification
- Boom Lift & Scissor Lift Certification
Personal Information
Title: CUSTOMER CARE | WARRANTY MANAGEMENT | CONSTRUCTION OPERATIONS
Affiliations
Northeast Florida Builders Association (NEFBA) | Professional Member
Timeline
Customer Care Warranty Manager
RICHMOND AMERICAN HOMES
10.2020 - Current
Installation Specialist
J&R; SPECIALTIES
04.2020 - 10.2020
Facility Manager
AMC THEATRES
07.2014 - 03.2020
Bachelor of Science - Construction Management
Purdue Global University
Associate degree -
St. Johns River State College