Corey Dankos
Richmond,VA
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
4
4
years of professional experience
Work History
MDM Support Technician, LTE Router Technician
Connected Solutions Group LLC
12.2019 - 11.2023
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Served as a reliable point of contact for customers experiencing technical difficulties with their products or systems.
- Responded to telephone, email and in-person inquiries regarding device operation, use and repair.
- Maintained quality assurance and customer satisfaction objectives.
- Collaborated with cross-functional teams to ensure timely completion of complex projects.
- Coordinated with vendors to resolve equipment malfunctions quickly and efficiently, reducing downtime costs.
- Reduced downtime for cellular devices through proactive identification and resolution of technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Reduced response time for support requests by prioritizing tasks and managing workload effectively.
- Maintained up-to-date knowledge on industry trends and emerging technologies, ensuring prompt resolution of complex issues.
- Developed comprehensive documentation for support processes, enabling faster issue resolution for team members.
Skills
- Technical Support
- User Training Expertise
- Excellent Communication
- Problem-Solving
Timeline
MDM Support Technician, LTE Router Technician
Connected Solutions Group LLC
12.2019 - 11.2023
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