Willing to take on any task to support team and help business succeed. Offers strong professional and customer service abilities.
Overview
32
32
years of professional experience
Work History
Hospital Services Delivery Driver
The Blood Connection
04.2024 - Current
Delivered blood products to healthcare facilities, ensuring timely and safe transport.
Adhered to strict safety protocols during transportation and handling of sensitive materials.
Maintained accurate delivery logs for compliance with regulatory standards.
Communicated effectively with medical staff regarding delivery schedules and requirements.
Trained new drivers on routing best practices and company policies.
Conducted vehicle inspections to ensure operational readiness and safety compliance.
Export Transportation Manager -NVOCC
Rogers & Brown
03.2004 - 12.2023
Processed all orders and documentation, and provided detailed information such as quote amounts to established and potential clients.
Coordinated transportation logistics to optimize delivery schedules and reduce transit times.
Collaborated with vendors to ensure compliance with shipping regulations and standards.
Negotiated contracts with carriers, securing favorable rates and terms for the company.
DHL Delivery Driver
DHL
02.2003 - 02.2004
Maintained accurate delivery logs and documentation for tracking purposes.
Delivered packages efficiently, ensuring timely arrival while adhering to safety protocols.
Inspected vehicle pre- and post-trip to identify maintenance and repair needs
Met deadlines while working in a fast-paced environment
Customer Service Specialist
Sprint PCS
05.2000 - 01.2003
Served as customer service representative in a high volume, fast paced call center
Worked with credit challenged individuals to establish new account(s) and/or reconciled past due accounts
Investigated and resolved customer concerns related to order inquiries
Maximized satisfaction by anticipating needs and consistently offering expert support
Recaptured customer loyalty with expertise in de-escalating conflicts and building personalized solutions
Warehouse Shipping Manager
Wolters Motors & Drives
06.1999 - 05.2000
Managed inventory control processes using ERP systems to optimize stock levels and minimize discrepancies.
Oversaw daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
Resolved issues involving dispatched products to maintain a high level of customer service.
Supervised and trained the warehouse team to uphold safety and compliance with regulations.
Controlled warehouse order selection, packaging, and truck loading.
Kitchen Manager
Ruby Tuesday
04.1994 - 06.1999
Developed and maintained consistency in kitchen operations with regular meetings and organized training
Maintained kitchen equipment through preventative maintenance
Order food from multiple vendors weekly
Coordinated work during both peak and off-peak hours to handle customer and operational needs
Cooked food to order for restaurant patrons
Shipping Coordinator
West Marine
05.1997 - 04.1998
Supported staff of 600 by coordinating and directing shipping activities including scheduling pick-ups of outgoing freight with the proper carriers, tracking shipments and filing claims when necessary
Serve as liaison between sales staff and consumers for all traffic requests and inquiries
Certified to ship hazardous materials as well as certified forklift operator