Summary
Overview
Work History
Education
Skills
Timeline
Generic

Corey Grove

Eustace

Summary

5+ years customer service skills Excellent written and verbal communication skills with an eye for detail Extremely productive in a high volume, high stress environment Self starter with a can do attitude Authorized to work in the US for any employer

Experienced Warranty Administrator with background in ensuring compliance with warranty procedures and managing customer claims. Strengths include comprehensive understanding of manufacturers' warranty policies, exceptional problem-solving skills, and ability to provide high-quality customer service. Previous roles involved streamlining warranty processes, reducing claim errors, and improving overall efficiency.

Seasoned Service Advisor with substantial experience in customer support and service management. Exude strengths in communication, problem-solving, and building rapport with diverse clientele. Proven ability to streamline processes for efficiency while ensuring high levels of customer satisfaction. Noteworthy impact made in previous roles by focusing on team collaboration and proactive issue resolution.

Overview

12
12
years of professional experience

Work History

Warranty Administrator

Brinson Ford Lincoln of Athens
Athens
01.2022 - Current
  • Warranty administration master certified experience with automate dealer track and cdk

Service Advisor

Brinson Ford Lincoln of Athens
Athens
01.2022 - Current
  • Service advisor acting as a liaison between techs and customers when needing service and repairs

Customer Service/Cashier/Sales Associate

Brinson Ford Lincoln of Athens
Athens
01.2022 - Current
  • Service and parts dept cashier, process 3rd party warranty pts and claims, answer phones, keep waiting areas clean and coffee and water stocked.
  • Process warranty's and flag technician hours on work orders to vehicles schedule appointments.
  • Experience with auto mate and dealer track systems

Customer Service Rep Call

Sykes Work from Home
Eustace
09.2021 - Current
  • Answer inbound calls for PNC Bank credit cards customer service

Automotive Service Advisor

Brinson Ford of Athens
Athens
01.2021 - Current
  • Service advisor for service department experience with dealertrack and automate

Receptionist/Office Assistant

Blue River Plumbing And Heating
Castle Rock
03.2017 - 09.2021
  • Answering phones, scheduling appointments, dispatching techs to customers houses, filing, collecting payments

Meat Wrapper

Elizabeth Locker Plant
Elizabeth
02.2014 - 03.2017
  • Wrapped meat for custom processing plant, answer phones when needed, help customers when needed and fill orders

Education

High school diploma - General Studies

Green Valley High School
Henderson, NV
11.1995

Skills

  • Front Desk
  • Administrative Experience
  • Problem-solving
  • Dealership experience
  • Clerical Experience
  • Sales
  • Communication skills
  • Flexibility
  • Animal Handling
  • Cash register
  • Microsoft Office
  • Reliability
  • Veterinary Assistant
  • Kennel Experience
  • Animal Care
  • Team Work
  • Multi-line Phone Systems
  • Customer service
  • Animal Restraint
  • Microsoft Excel
  • Warranty processing
  • Claims management
  • Service scheduling
  • Customer relationship management
  • Effective communication
  • Attention to detail
  • Problem solving
  • Conflict resolution
  • Appointment booking
  • Appointment scheduling
  • Claims submissions
  • Payment issuing
  • Warranty administration
  • Complaint handling
  • Warranty claims processing
  • Teamwork skills
  • Verbal and written communication
  • Information verification

Timeline

Warranty Administrator

Brinson Ford Lincoln of Athens
01.2022 - Current

Service Advisor

Brinson Ford Lincoln of Athens
01.2022 - Current

Customer Service/Cashier/Sales Associate

Brinson Ford Lincoln of Athens
01.2022 - Current

Customer Service Rep Call

Sykes Work from Home
09.2021 - Current

Automotive Service Advisor

Brinson Ford of Athens
01.2021 - Current

Receptionist/Office Assistant

Blue River Plumbing And Heating
03.2017 - 09.2021

Meat Wrapper

Elizabeth Locker Plant
02.2014 - 03.2017

High school diploma - General Studies

Green Valley High School
Corey Grove