COREY HARRINGTON
Akron,OH
Summary
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
SR. ADVISOR I, CUSTOMER SERVICE
Concentrix
11.2022 - Current
- Responsible for handling calls from policyholders and prospects to deliver and explain policy, to analyze the insurance program and suggest additions or changes, as well as contributing to team effort by accomplishing related results as needed;
- Cross-Selling / Up-Selling and Handled customer complaints, and provide appropriate solutions and alternatives within the time limits
- Developed thorough understanding of each client's needs and financial situation by asking questions and conducting research.
Licensed Customer Service Representative
Allstate
02.2021 - 11.2022
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Claims Representative
Allstate
04.2020 - 02.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Collaborated with internal departments and external vendors to resolve claims.
- Developed in-depth understanding of insurance policies and procedures.
Underwriter
Allstate
07.2019 - 04.2020
- Determined and documented loan conditions and communicated requirements and decisions.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
- Documented underwriting decisions and provided evidence of compliance with applicable regulations.
- Examined credit reports, financial statements and tax returns to determine repayment capability.
- Made approval and denial recommendations by determining accurate risk levels.
- Identified and resolved application discrepancies for accuracy and compliance with relevant regulations.
- Evaluated applications to determine insurance coverage and appropriate risk classifications.
- Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
- Collaborated with other professionals to develop innovative underwriting solutions.
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
ACCOUNT MANAGER
Signet Jewelers
03.2014 - 04.2017
- Responsible for preparing or monitoring the company's various cash flow forecasts and performing financial modeling, as well as analyze and assess the creditworthiness of client's account using external credit risk management reports;
- Supporting the collection efforts for accounts receivable portfolio
Education
High School Diploma -
Akron North High School
Akron06-2013
Skills
- Microsoft Office
- Communication
- Analytical
- Service-Based selling
- Team oriented
References
Available upon request
Certification
Property & Casualty License - Feb 2021 - current.
NONRES DESIGNATED HOME STATE ALL LINES ADJUSTER License - Nov 2024 - current
Timeline
SR. ADVISOR I, CUSTOMER SERVICE
Concentrix
11.2022 - Current
Licensed Customer Service Representative
Allstate
02.2021 - 11.2022
Claims Representative
Allstate
04.2020 - 02.2021
Underwriter
Allstate
07.2019 - 04.2020
ACCOUNT MANAGER
Signet Jewelers
03.2014 - 04.2017
High School Diploma -
Akron North High School
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