• Oversaw the entire sales cycle, from lead generation to project closure, ensuring consistent customer satisfaction and repeat business.
Developed and led a high-performing sales team, driving a 30% increase in basement renovation contracts within [8 Months].
- Collaborated with design and project management teams to deliver tailored solutions, aligning customer needs with company offerings.
- Trained, coached, and mentored junior sales personnel (Door Knockers) to ensure success in the field.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Leveraged door-to-door sales, consistent website updates, and utilized a referral program to identify and convert potential customers.
- Utilized CRM tools to track leads, monitor performance, and provide accurate sales forecasts to upper management.
- Analyzed sales metrics and market trends to optimize pricing strategies and identify growth opportunities in the basement renovation sector.
- Created and presented monthly reports to management on sales performance.
- Managed daily operations of sales department, including supervision of staff members.
- Executed strategic sales plans to expand customer base and revenue.
- Performed sales consultations and educated clients on products and services.
- Resolved customer complaints regarding sales and service.
- Enhanced sales volume through skilled support to both new and inactive customers.