Goal-driven National Account Manager experienced in growing territories and building customer loyalty. Well-organized with top strengths in planning, problem solving, and project management. Bringing many years of progressive sales experience.
Overview
22
22
years of professional experience
Work History
National Account Manager
Mowi/Ducktrap
Miami
06.2024 - Current
Expand current customer relationships, through new product offerings and innovation.
Create sales presentations.
Execute sales objectives.
Manage customer accounts working and partnering with Giant Company, Stop N Shop, Market Basket, Roche Brothers, Price Chopper, Shoprite, Food Lion, Wakefern, Wegmans, Meijer, Giant Eagle, Hannaford, Shaw’s, Big Y, AGNE, Bozzuto’s, C&S, COOP Food Stores, Weis, Fresh Market, Harris Teeter, Schnucks, Whole Foods, PFG, Sysco, US Foods.
Find and follow new sales leads.
Arrange business meetings and one-on-one conversations with prospective customers within assigned responsibility.
Attend Business Related conferences and shows to represent the company.
Cultivate positive interactions and relationships with sales representatives, team leaders and managers, and executives to evaluate sales strategy and results.
Develop ways to improve the customer experience and build brand loyalty.
Research the market and industry trends.
Establish daily relations with customers, in order to ensure the attention, maintenance and relationships with the customers.
Maintain the contracts within the established prices, to secure competitive prices as per market standards.
Lead and manage the CSR to ensure quality service to customers.
Provide AR with backup for claims, credits and short pays timely.
Minimize financial impact for Mowi and maintain customer service.
Ensure accuracy in the resolution of all credits and the timely posting into the customers’ accounts.
Eastern Regional Account Manager
Mowi/Ducktrap
11.2018 - 06.2024
Manage retail and food service accounts.
Responsible for the sale of Ducktrap products in specified region.
Working with major retailers Hannaford, Big Y, Shaw’s, Harris Teeter, The Fresh Market, Weis, Meijer, Schnucks, and Associated Grocers of New England.
Working with major Foodservice accounts Sysco, PFG, and US Foods.
Educate key account sales teams on products and sales tactics.
Schedule regular business meetings with retail and food service buyers.
Provide ongoing support to customers with promotions, attending meetings and shows.
Grow business by maintaining and growing customer base.
Implement promotions while tracking and evaluating trade spend.
Have in depth knowledge of customer base and competitive activity.
Director of Sales Maine
Lepage Bakeries
Lewiston
06.2016 - 11.2018
Responsible for 63 territories in Maine delivering to Hannaford, Shaw’s, Wal Mart and Independents.
Oversee five Branch Sales Managers.
Manage general business operations and activities on assigned company operated routes.
Meet with customers regularly to promote additional sales and brand awareness.
Call on potential opportunities to acquire new customers.
Work with Route Sales Supervisors, Route Sales Representatives, Route Sales Trainees, and retail management on product promotions, displays, and other opportunities to build sales.
Recruit, interview, hire and train new Route Sales Representatives and Route Sales Specialists.
Branch Sales Manager
Lepage Bakeries
Lewiston
11.2014 - 06.2016
Perform the fundamentals of the route sales and direct store delivery system.
Position, merchandising, customer relations and time schedule/callbacks.
Establish and maintained professional relationship with customers.
Review route analysis weekly to identify opportunities for improvement.
Maintain knowledge of market competition, pricing, products, space and account stability.
Cover route vacancies when needed.
Maintain professional working relationships with distributors.
Produce Manager
Shaw’s Supermarkets
Auburn
05.2012 - 11.2014
Order product for daily deliveries to ensure a full variety of products to meet customer needs.
Manage department associates, coordinating tasks and setting goals to meet deadlines.
Train and coached new associates.
Maintain codes and cleanliness of department per food safety regulations.
Maintain open communication with senior management to increase sales and improve department presentation.
Assistant Produce Manager
Shaw’s Supermarkets
Westbrook
04.2003 - 05.2012
Order product for daily deliveries to ensure a full variety of products to meet customer needs.
Manage department associates, coordinating tasks and setting goals to meet deadlines.
Schedule, train and coach new associates.
Maintain codes and cleanliness of department per food safety regulations.
Maintain open communication with senior management to increase sales and improve department presentation.
Education
Bachelor of Arts - Communication
University of Southern Maine
01.2002
Skills
Retail and Foodservice Sales
CPG
Presenting to key accounts
Promotional Scheduling
Route Sales
Managing and training employees
Merchandising
Account Management
Planogram Maintenance
Proficient in Microsoft Office
Proficient in PowerPoint
Proficient in Excel
Account management
Sales strategy
Customer relationship management
Sales presentations
Market research
Promotional planning
Team collaboration
Brand loyalty development
Trade spend evaluation
Networking skills
Performance evaluation
Problem solving
Logistics coordination
Territory management
Strategic planning
Marketing planning
Competitor monitoring
Sales pipeline management
References
Personal and professional references available upon request.
Activities
Ice Hockey Official, 01/01/05, Present
USA ODP Junior Hockey NAHL, 01/01/19, Present
Division III College Ice Hockey, 01/01/09, 01/01/15