Corey Lester

Beaumont

Summary

Entry-level IT Support Technician with hands-on experience providing onsite technical support for business users in a professional environment. Strong background in Windows troubleshooting, workstation setup, Microsoft 365 support, and hardware configuration. Combines technical problem-solving skills with over 10 years of customer service experience to deliver clear communication and efficient issue resolution. CompTIA A+ certified and actively building skills for Help Desk and Desktop Support roles.

Overview

years of professional experience

Work History

IT Support Technician

CASC Engineering and Consulting

04.2024 - 02.2026

Provided onsite technical support for approximately 40 users across multiple departments.
Diagnosed and resolved hardware, software, and Windows operating system issues.
Installed and configured new employee workstations including software and peripherals.
Assisted with company-wide migration and deployment to Windows 11.
Supported Microsoft 365 including Outlook configuration, Teams collaboration, and Office applications.
Performed printer setup and troubleshooting including drivers and connectivity.
Installed system updates and security patches to maintain endpoint compliance and performance.

Cashier

Bakers Drive-Thru

Colton, CA

01.2014 - 12.2024

Delivered high-volume customer service in fast-paced environment.
Handled cash and POS transactions accurately.
Resolved customer issues using strong communication and problem-solving skills.
Trained new employees on procedures and operations.

Education

Information Technology Coursework

California Technical Academy

Associate of Arts - Photography

Riverside City College

01.2017

Skills

Operating Systems: Windows 10, Windows 11
Hardware: Desktop and Laptop Support, Printer Troubleshooting, Peripheral Setup

Software: Microsoft 365 (Outlook, Word, Excel, Teams)
IT Support: Troubleshooting, Software Installation, Workstation Deployment

Timeline