NOAH QUINN
St Louis,MO
Summary
Detail-oriented IT Support Professional with over four years of enterprise technical support experience in Windows environments, Microsoft 365, Active Directory, and Google Workspace. Expert in troubleshooting complex issues, deploying Windows devices, and providing reliable support to users across multiple locations. Focused on advancing skills in desktop engineering and systems administration.
Overview
4
4
years of professional experience
Work History
Client Support Specialist
Edward Jones
08.2026 - Current
- Educated employees on Edward Jones’ new Class B Limited Partnership offering, clarifying related processes and enhancing understanding.
- Guided retirees in accessing the Gateway ASC platform and navigating capital exchange processes, ensuring a smooth transition.
- Facilitated partnership inquiries and workflows through ServiceNow, utilizing Salesforce as the primary ticketing system for efficient resolution.
- Assisted in managing partnership support activities within the department.
System Support Specialist
Enterprise Bank & Trust
09.2024 - 06.2026
- Provided technical support to employees through remote and in-person assistance across multiple branches and corporate locations, diagnosing and resolving hardware and software issues to meet service level expectations.
- Configured, deployed, re-imaged, and upgraded Windows 11 workstations and end-user hardware and software.
- Provided technical support to employees through remote in-person assistance across multiple branches and corporate locations. Diagnosed and resolved hardware, software, Windows, printer, mobile device, and peripheral issues while meeting established service level expectations.
- Managed support requests in Salesforce, ensuring accurate documentation and timely resolution of issues to enhance service delivery.
- Collaborated with vendors and internal IT teams to support application deployments, system upgrades, patching, and infrastructure projects.
- Created technical documentation and knowledge base articles to streamline troubleshooting processes and ensure consistent support.
Help Desk Technician
ISPN Network Services
09.2022 - 09.2024
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Assisted customers with diverse technical issues via email, live chat, and telephone, enhancing user satisfaction.
- Resolved customer issues by explaining self-help techniques that resulted in minimal personnel involvement.
- Troubleshot hardware issues, collaborating with service providers to expedite repairs for end users.
- Communicated with customers to identify issues and guided them through solutions, restoring service and functionality efficiently.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Provided remote support to users across multiple locations, demonstrating flexibility and adaptability in problem solving.
Education
Associates Degree - Information Technology
American Trade School
St. Ann, MOAssociate of Science - Information technology, Cybersecurity
Southern Illinois University Edwardsville
Edwardsville, IL12-2028
Skills
- Operating Systems: Windows 10, Windows 11
- Identity & Administration: Active Directory, Microsoft 365, Google Workspace (Google Admin), User Provisioning, Access Management
- Support & Deployment: Desktop Support, Hardware & Software Troubleshooting, Windows Imaging, Device Deployment, Printer & Mobile Device Support, Remote Support
- Interpersonal and written communication
- Client relationship building
- Empathy and patience
- Applications & Tools: Salesforce, Webex Control Hub, Microsoft Office Suite
- IT Operations: Ticket Management, Knowledge Base Documentation, Patch Management, Application Support
Timeline
Client Support Specialist
Edward Jones
08.2026 - Current
System Support Specialist
Enterprise Bank & Trust
09.2024 - 06.2026
Help Desk Technician
ISPN Network Services
09.2022 - 09.2024
Associates Degree - Information Technology
American Trade School
Associate of Science - Information technology, Cybersecurity
Southern Illinois University Edwardsville