Diligent Program Manager with comprehensive background in managing security projects from initiation to completion. Successfully led multiple high-stakes projects, ensuring compliance with industry standards and regulations. Demonstrated expertise in risk assessment and mitigation, as well as team leadership and stakeholder communication.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Security Project Manager and Scrum Master
JP Morgan Chase
Frisco, TX
10.2018 - Current
Directed project life cycle for security technology upgrades, access control systems across 100 campuses, which improved incident response times by 25%
Managed cross-functional teams to complete 20 major fiscal projects, ensuring effective management of million dollar project budgets and quality control standards using PMP agile methodologies
Implemented key performance metrics to track team progress and identify areas of improvement consistently throughout projects'' lifecycles.
Built strong relationships with clients, understanding their needs and expectations to deliver satisfactory outcomes.
Streamlined communication between stakeholders, fostering collaboration in the development of robust security solutions.
Presented regular updates on project status to senior leadership, maintaining transparency and facilitating informed decision making.
Coordinated with over 20 clients and contractors, achieving green status for physical security technology upgrades across Southern and Western U.S regions
Partnered with scrum leads, programmers, developers, and product owners by centralizing projects information flow, agile methodologies and coaching
Media and Production Field Tech
MLB and Fox Networks
Texas, U.S
10.2012 - 09.2019
Applied troubleshooting techniques to isolate, diagnose and eliminate reoccurring system issues with physical and virtual servers, Hawkeye replay systems and camera feeds
Implement, maintain, and monitor complex systems (i.e., QoS, ACLs, Multicast, and RF parameters on Wireless Networks)
Enhanced overall broadcast performance by troubleshooting technical issues quickly, minimizing downtime during productions.
Installed and configured broadcast software to optimize performance.
Coordinated with engineers and producers to ensure effective operation of broadcast systems.
Onsite Broadcasting Tech responsible for building/ setting up audio and video feeds; graphics, stats and various replay capturing systems
IT Project Manager - Consultant
Altair Global Relocation
Plano, TX
01.2018 - 10.2018
Directed 15 Project Managers across US and Global offices, delivering over 20 IT projects on time and within budget
Collaborated with 5 developers and testers to identify and resolve issues, improving project efficiency by 25% within three months
Facilitated evaluations of 25 projects, collaborating with System Admin, Programmers, Developers, and Helpdesk, improving overall project efficiency by 30%
Coordinated training sessions and scheduling for 15+ teams, ensuring 100% completion rate for IT project milestones
Engineered and implemented three infrastructure solutions, resolving critical issues and boosting department productivity by 30% within six months
Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
Operations Manager
U.S. Army
U.S. Europe and Southwest Asia
01.2000 - 03.2018
Evaluated network functions, identifying 10 key risks and proposing targeted mitigation plans that improved operational efficiency by 30%
Spearheaded project implementation and management, streamlining engineering processes to fulfill 100% of organizational intelligence needs
Oversaw 24/7 operations of public and secure networks for a division of 2,500 personnel, ensuring 99.9% uptime
Collaborated daily with battalion leadership to identify and resolve 50+ mission-critical issues, enhancing overall performance by 40%
Implemented agile reporting metrics to streamline network audits, ensuring compliance with user policies in 95% of cases
Managed civil affairs projects and served as primary liaison to Forward Tactical Operation Centers, enhancing communication throughout occupied combat spaces in Theater
Performed root cause analysis on 120 defects, implementing solutions that reduced project delays by 35% and enhanced overall efficiency
Analyzed user access criteria, optimizing hardware configurations and security access, resulting in a 35% improvement in mission success rates
Conducted monthly network scans in the data center, achieving 99.9% system uptime across all monitored systems
Executed comprehensive maintenance on web-based Enterprise Suites and SQL, resulting in 60% improvement in system efficiency
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Evaluated weekly reports, achieving a huge reduction in downtime by developing proactive strategies against quarantine issues
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Sr. IT Service Delivery (Operations) Manager / Sr. Project Manager / Scrum Master at IBM – Sprint/T-MobileSr. IT Service Delivery (Operations) Manager / Sr. Project Manager / Scrum Master at IBM – Sprint/T-Mobile