Summary
Work History
Skills
Education
Certification
Languages
Personal Information
References
AssistantManager
Santosh George

Santosh George

Eagan,USA

Summary

Dynamic IT Program Manager with extensive experience at Allianz, adept at leading cross-functional teams to deliver innovative solutions. Proven expertise in Azure cloud platforms and agile project management, driving successful data migrations and enhancing enterprise software. Recognized for exceptional stakeholder communication and strategic planning skills, ensuring project alignment with business objectives.

Work History

IT Program Manager, Project Manager, Scrum Master

Allianz
Minneapolis, USA
07.2017 - Current
  • Managed the following projects:
  • Building out a brand-new Azure cloud platform for Enterprise reporting needs
  • Building out a modern on-prem Oracle-based enterprise data warehouse
  • Building out CI/CD pipelines for both code and ETL
  • Managing the corporate actuarial and hedging program for IFRS17 reporting
  • Migrating data and code from an IBM / AS400 mainframe to a Windows 10 platform using Micro Focus
  • Building a home-grown tool for Anti-Money Laundering and Compliance
  • Building a Robotics Process Automation using UIPath
  • Enhancing features on the corporate ServiceNow platform

IT Project Manager, Scrum Master

Element Fleet Management
Eden Prairie, USA
07.2015 - 06.2017
  • Fully involved in the enterprise IT integration activities resulting from the merger of two companies
  • Managed a key workstream that enabled data migration to the target platform - including database table and column analysis and mapping
  • Participated in post-go-live hyper-care room support for several months

Scrum Master

GE Capital Fleet Services
Eden Prairie, USA
12.2013 - 06.2015
  • Managed 2-3 scrum teams within a SAFe4 framework to deliver business features for the Fleet Management platform and portal
  • This includes cost and analytical dashboards, and mobile apps
  • Worked with the Business Analysts and Architects to plan for the next PI Planning session
  • Participated in UX design sessions as well as part of the requirements gathering process

Scrum Master (Contractor)

Lifetouch National Photography
Eden Prairie, USA
01.2013 - 10.2013
  • Coached and led the project team managing a photography development platform to change their very traditional Waterfall practices to a more iterative scrum-based approach - from writing good user stories to conducting more rigorous daily standups, sprint planning, reviews, demos and retrospectives.
  • Mid-fi prototyping, journey mapping and user story mapping were conducted to enable the product owner to define more functional user stories.

Scrum Master (Contractor)

3M Commercial Graphics Division
Maplewood, USA
11.2010 - 12.2012
  • This was with the Commercial Graphics division. Handled seven scrum teams (30 people) working with two product owners on the Digital-Out-Of-Home program - creating a closed-loop system where digital content is used to drive fast food sales.
  • Then analytics on sales is used to modify content to drive more sales.
  • Wireframing, personas, prototypes and human factors testing occurred before detailed feature user stories were created.
  • I was involved with mind-mapping, user story mapping, refining user stories, and led daily standups, sprint planning, reviews, demos and retrospectives.
  • Virtualized environments, continuous integration and continuous delivery practices were a part of the software development process.
  • This was a $2M program.

Scrum Master (Contractor)

3M SEMS Research Laboratory
Maplewood, USA
11.2009 - 10.2010
  • This was with the SEMS Research Laboratory. Defined requirements for three business areas Microbiology viral detection project, a Dental imaging project and a Surgical sterilization project.
  • This included visiting 3M customer sites and a software development vendor partner in Texas.

Senior Oracle Developer (Contractor)

Wells Fargo
Minneapolis, USA
07.2008 - 10.2009
  • Analyzed slow-performing Oracle 9.x queries using TKPROF on the CEO Workstation platform - rewrote some of these queries to improve performance; created tables, views, stored procedures and wrote inline queries to assist the UI development team.

Senior Oracle Developer (Contractor)

General Mills
Minneapolis, USA
05.2007 - 05.2008
  • Maintained the Oracle CRM database on the GMI Vantage program.
  • Designed databases using ERWin.
  • Tuned slow-performing Oracle queries and created ad hoc queries for the Business.
  • Worked using the Rational Unified Process (RUP) - framework here.

Senior Database Developer (Contractor)

Ingenix (United Health Group)
Eden Prairie, USA
07.2005 - 08.2007
  • This was with Ingenix, a subsidiary of United Health Group at the time.
  • Created stored procedures, created tables and views Microsoft SQL Server 2005 databases to maintain databases for Cigna Dental;
  • Worked on the Ingenix Evidence-Based Healthcare project where member health, income (FICO), gender, race were analyzed to determine at-risk members and then how best to create a campaign to modify their behavior to lower health risks.
  • Involved writing SQL programs (my area) to feed into the R statistical programming language.

Oracle Datawarehouse & Unix Developer (Contractor)

Best Buy
Richfield, USA
07.2004 - 06.2005
  • Created tables, views, queries, and stored procedures in the Oracle 8 data warehouse for the CRM and customer segmentation databases;
  • Wrote UNIX shell scripts and ETL load programs;
  • Used TKPROF and tracing tools to improve query performance;
  • Worked with SyncSort to load data into the warehouse.

Oracle8, Unix, ASP3, VB6 Developer (Contractor)

Target
Minneapolis, USA
11.2001 - 07.2004
  • Created and maintained key performance metrics dashboards using Oracle 8.x and ASP.
  • Created data extract programs using Visual Basic 6.
  • Maintained and enhanced the Oracle 8 Data Warehouse for the Diagnostic Toolkit project.
  • Performed fact and dimensional modeling.
  • Used ERWin for data modeling.
  • Wrote UNIX shell scripts, ETL load programs and stored procedures.
  • Tuned SQL to improve performance.

Oracle Developer (Contractor)

Honeywell
Golden Valley, USA
06.2001 - 10.2001
  • Conducted performance tuning of SQL queries using TKPROF and tracing on the Oracle Financials application to improve response time.

Sofware Engineer (Contractor)

Motive Communications
Austin, USA
04.2000 - 05.2001
  • Deployed and customized Motive CRM software solutions for end-user companies;
  • Motive Solo / Duet software was embedded into computers to enable remote diagnostic information be sent from end user computers to the manufacturer's help desk.
  • Motive AnswerWeb software was customizable context-sensitive help for SAP Enterprise users.
  • Worked at client sites including Farmers Insurance, Gateway Computers, and Fujitsu Corp.

Software Engineer

IBS Software Services
Thiruvanananthapuram, India
09.1997 - 03.2000
  • Programmer on Oracle 7.x and 8.x databases; Oracle Developer 2000, Rational Rose 98 for modeling.

Telecommunications Engineer

Deccanet Designs
Bengaluru, India
05.1996 - 05.1997
  • Designed printed circuit boards, telecom multiplexors and FPGA logic for telecom hardware equipment using OrCAD and Xilinx software.
  • Also designed circuits based on the DECT protocol.

Skills

  • Azure cloud platform
  • CI/CD pipelines
  • Data migration
  • Robotics process automation
  • ServiceNow enhancement
  • Agile project management
  • Stakeholder communication
  • Requirements gathering
  • Risk assessment
  • Change management
  • Team leadership
  • Problem solving
  • Conflict resolution
  • Scrum framework
  • Strategic planning
  • Software development lifecycle
  • Business analysis
  • Stakeholder management
  • Cross-functional team leadership
  • Interpersonal communication
  • Project lifecycle management
  • Network security
  • Multitasking Abilities
  • Analytical thinking
  • IT security management
  • Quality assurance
  • Attention to detail
  • Adaptability
  • Agile work processes
  • Task prioritization
  • Enterprise software
  • IT Project Lifecycle
  • Project coordination
  • Virtualization
  • Technical support
  • Teamwork
  • Project planning
  • Technology integration
  • Written communication
  • Relationship building
  • Effective communication
  • IT budgeting
  • Requirements analysis
  • Resource allocation
  • Cloud computing
  • Disaster recovery planning
  • Technical leadership
  • IT operations management
  • Professional demeanor
  • Vendor management

Education

Bachelor's Degree - Electronics and Communication Engineering

Mar Athanasius College of Engineering
Kerala
06.1995

Certification

  • Microsoft Certified: Azure Data Fundamentals, 12/01/23, Microsoft, DDD98926792C5060
  • Certified SAFe 6 Agilist, 05/01/23, Scaled Agile, 68763713-8221
  • Project Portfolio Management using Microsoft Project Server, 08/01/22, Milestone Consulting Group
  • Certified SAFe 5 Agilist, 07/01/22, Scaled Agile, 51248021-3717
  • Crucial Conversations for Mastering Dialog, 11/01/21, Crucial Learning
  • Microsoft Certified: Azure fundamentals, 10/01/21, Microsoft, ADCDACA8616AD44D
  • Certified Scrum Product Owner (CSPO), 05/01/19, Scrum Alliance, 000239006
  • Certified SAFe 4 Agilist, 02/01/17, Scaled Agile, 05694794-6866
  • PMI Agile Certified Practitioner (PMI-ACP), 02/01/14, PMI, 1694894
  • Project Management Certificate, 11/01/13, University of Minnesota College of Continuing & Professional Studies
  • Certified ScrumMaster (CSM), 02/01/13, Scrum Alliance, 000239006

Languages

English
Native/ Bilingual
French
Limited

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Citizenship: US citizen

References

References available upon request.

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