COREY MADIGAN
Austin
Summary
Technical Application Support Specialist with over 2 years of experience managing enterprise-level applications. Proven track record in resolving complex technical issues and collaborating with internal teams to reduce recurring system errors. Dedicated to maintaining system uptime and enhancing the end-user experience through proactive troubleshooting.
Overview
3
3
years of professional experience
Work History
Application Support Specialist
BAYADA
01.2023 - 05.2025
- Serve as a subject-matter specialist for a critical enterprise application.
- Troubleshoot and resolve complex technical issues to ensure system uptime.
- Collaborate with internal teams to escalate, document, and prevent recurring issues.
IT Help Desk
Health Care Strategies Inc.
06.2022 - 12.2022
- Resolved 15+ help desk tickets per day while maintaining high customer satisfaction.
- Provided technical support for hardware, software, and user access issues.
- Built, repaired, and deployed computer hardware for employees.
Education
B.S. - Computer Information Systems
Neumann University
Skills
- SQL
- C
- Ticketing Systems
- Application Troubleshooting
- Hardware Repair & Deployment
- Root Cause Analysis
- Customer Service
- Technical Documentation
- Team Leadership
Leadership Experience
- Captain: Neumann University Men's Soccer Team.
- Assistant Coach: JV and varsity soccer; mentor student-athletes and lead summer camps.
Timeline
Application Support Specialist
BAYADA
01.2023 - 05.2025
IT Help Desk
Health Care Strategies Inc.
06.2022 - 12.2022
B.S. - Computer Information Systems
Neumann University