Summary
Overview
Work History
Education
Skills
Timeline
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COREY MITCHELL

Manchester,CT

Summary

Seasoned Support Technician with a proven track record at Hartford Public Schools, adept in technical troubleshooting and offering exceptional customer service. Skilled in managing over 575 devices, significantly enhancing system efficiency. Expertise in desktop support and project management, ensuring high satisfaction levels through effective problem resolution and system maintenance.

Overview

21
21
years of professional experience

Work History

Support Technician

Hartford Public Schools
Hartford, CT
01.2005 - Current
  • Provide technical support to a large group of teachers and students, exceeding 480 individuals.
  • Conduct desktop troubleshooting for Windows 10, 11, and Mac OS issues.
  • Coordinate and plan upgrades and maintenance, ensuring minimal disruption to teachers and students.
  • Maintain and enhance existing computer systems and networks to optimize business technology efficiency.
  • Manage the deployment of system images across a network of 575 devices.
  • Assist with email setup, and troubleshooting hardware and software.
  • Set up and diagnosed problems with AV equipment.
  • Assist teachers and students with password resets, account unlocks, and security settings adjustments.

Part-Time Technician 1

Asnuntuck College
Enfield, CT
02.2018 - 09.2023
  • Efficiently diagnosed user hardware and software problems.
  • Installed and configured new desktops, laptops, and peripherals.
  • Address various user concerns, from resetting passwords to setting up software.
  • Tracked support tickets and documented resolutions via FootPrints software.
  • Provided support for network issues and resolved printer problems.
  • Ensured software updates were performed routinely.
  • Provided audio and visual assistance.

Desktop Support

Micropatent, LLC.
East Haven, CT
01.2004 - 12.2004
  • Addressed and fixed technical issues remotely, providing detailed guidance.
  • Executed server configurations alongside diverse software applications installs.
  • Executed remote user troubleshooting, documenting technical issues.
  • Provided excellent customer service, resolving issues promptly and maintaining high satisfaction levels.

Desktop Support (Contract)

Corporation/Pratt & Whitney
East Hartford, CT
12.2003 - 01.2004
  • Resolved comprehensive user issues through phone support and in person.
  • Provided initial and advanced problem resolution for information systems services.
  • Conducted troubleshooting through software programs for incident resolution.
  • Participated in IT projects, contributing to the successful rollout of technology initiatives.
  • Installed, configured, and maintained desktop operating systems, applications, and hardware for users.

Education

NETWORK+ CERTIFICATE - Information Technology

New Horizon Computer Learning Center
Bloomfield, CT
01.2007

Information Technology

Goodwin College
East Hartford, CT
08-2000

Skills

  • Technical Troubleshooting
  • Desktop Support
  • Configuration
  • Hardware repair
  • System maintenance
  • Repair skills
  • Remote support
  • Projector alignment
  • Video conferencing
  • Live streaming
  • Wireless microphones
  • End-user account management
  • Mobile device support
  • Application support
  • Active Directory management
  • Printer and peripheral support
  • Help desk experience

Timeline

Part-Time Technician 1

Asnuntuck College
02.2018 - 09.2023

Support Technician

Hartford Public Schools
01.2005 - Current

Desktop Support

Micropatent, LLC.
01.2004 - 12.2004

Desktop Support (Contract)

Corporation/Pratt & Whitney
12.2003 - 01.2004

NETWORK+ CERTIFICATE - Information Technology

New Horizon Computer Learning Center

Information Technology

Goodwin College

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COREY MITCHELL