Corey Moore
IT Support Specialist
Lawton,OK
Summary
Dependable and motivated professional transitioning into the IT field with CompTIA A+ and CompTIA Network+ certifications. Brings 25+ years of experience as a business owner/operator with strong problem-solving, customer service, troubleshooting, employee training, and daily operations skills. Seeking an entry-level IT Specialist or Technical Support position to apply technical knowledge, gain hands-on professional IT experience, and continue developing skills in computer support, networking, and troubleshooting.
Overview
2
2
Certifications
27
27
years of professional experience
Work History
Owner/Operator
Johnson-Mason Carpet & Blind Cleaning Service, Inc.
01.2008 - Current
- Directed carpet and blind cleaning operations, ensuring consistent service quality and customer satisfaction.
- Scheduled service appointments, optimized route planning, and maintained efficient daily workflow.
- Inspected fabrics, blinds, and flooring to determine appropriate cleaning methods and supplies.
- Trained staff on equipment use, safety procedures, and proper stain removal techniques.
- Managed day-to-day business operations.
Carpet Cleaning Technician
Johnson-Mason Carpet & Blind Cleaning Service, Inc.
05.1999 - 01.2008
- Operated truck-mounted and portable carpet cleaning equipment for residential and commercial service calls.
- Inspected carpet, upholstery, and blind surfaces to determine appropriate cleaning methods and solutions.
- Applied pre-spray, spot treatment, and extraction techniques to remove soil, stains, and odors.
- Maintained hoses, wands, vacuums, and cleaning tools to support safe, efficient daily operations.
- Built strong relationships with clients by providing outstanding customer service and follow-up support.
- Addressed challenging situations calmly, resolving issues quickly while maintaining professional demeanor toward both clients and colleagues alike.
- Inspected cleaning sites to provide cost estimates to customers.
- Conducted pre-assessments of carpet conditions to determine appropriate cleaning methods and set realistic expectations for clients.
Education
High School Diploma -
Eisenhower High School
LawtonSkills
Hardware installation
Remote desktop support
Operating system support
Help desk support
Network administration
Mobile device management
Active Directory management
End-user training
Printer support
Software deployment
Technical support
Customer service
Customer success management
Certification
CompTIA A+ - Certified
Timeline
Owner/Operator
Johnson-Mason Carpet & Blind Cleaning Service, Inc.
01.2008 - Current
Carpet Cleaning Technician
Johnson-Mason Carpet & Blind Cleaning Service, Inc.
05.1999 - 01.2008
High School Diploma -
Eisenhower High School