David Sparkman
Mount Pleasant,TN
Summary
Motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Operator
Affordable IT Services
01.2015 - 12.2018
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues
- Managed day-to-day business operations
- Assessed income and expenses and adapted plans to improve profit levels
- Consulted with customers to assess needs and propose optimal solutions
- Fostered strong professional network and partnership building skills to connect with quality leads
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels
- Trained new employees on proper protocols and customer service standards
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
IT Systems Administrator
Lovell Office Machines
01.2013 - 01.2015
- During my employment I was required to perform hardware repair, programming, and networking of all equipment sold by Lovell Office Machines
- I also maintained our Apache Mail/FTP Server as well as our local Domain Server
- I also started a remote service program for Lovell helping them better serve their customers with greater speed and efficiency.
System Engineer
Dex Imaging
01.2010 - 01.2013
- During my employment I was required to perform hardware repair, programming, and networking of all equipment sold by Dex Imaging
- I also was a Team lead for our Remote support staff in which we performed remote networking and connectivity via Log Me In 123, as well as Team Viewer Remote Control
- Resolved issues and escalated problems with knowledgeable support and quality service
- Assisted employees with resolving network problems at remote locations
- Compiled data and generated graphs to interpret results and suggest key operational improvements
- Analyzed security logs to determine and alleviate network threats
- Managed key information technology and compliance programs for proactive risk management
- Developed IT policies to comply with applicable laws
- Configured, tested and maintained network equipment to achieve maximum performance
- Developed and maintained policies to control information technology and security for operations
- Supported system users, educating employees on troubleshooting and problem-solving protocols
- Suggested system updates or changes after conduct in-depth technical reviews
- Delivered helpdesk service and support to customers
- Documented system configuration, mapping and processes
- Optimized networked software and operating systems by applying updates and patches
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
- Configured, installed and upgraded SQL databases
- Implemented networking and server changes to meet client budgets and needs
- Tested and analyzed equipment design and performance feasibility to determine potential ROI
- Completed software updates and assessed security patches for optimized computer use
- Integrated database and backup servers into enterprise systems
- Researched software and systems products to determine purchase recommendations
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers
- Resolved issues related to operational components for LAN, WAN and voice systems
- Oversaw development and maintenance of organization computer systems and intranet
System Engineer
Better Business Equipment
01.2002 - 01.2010
- During my employment I was required to perform hardware repair, programming, and networking of all equipment sold by Better Business Equipment
- Equipment varied from copiers, facsimiles, and computers ranging from all brands and models
- Networking of this equipment varied from small business environments to large corporate platforms.
System Engineer
Nashville Office Machines
01.1999 - 01.2002
- During my employment I was required to perform hardware repair/ programming/ and networking of all equipment sold by Nashville Office Machines
- Equipment varied from copiers, wide format printers, and computers
- Networking of this equipment varied from small business environments to large corporate platforms
- Also provided remote support via LogMe in 123 and Teamviewer platforms for instant customer support.
Itelligence Petty Officer 2nd Class
Untied States Navy
01.1995 - 01.1999
- Mentored and supervised 30 personnel within unit, providing positive guidance for professional and personal development.
- Directed safe and secure operations of over $200,000 worth of government property, resulting in no loss of equipment or negative incidents.
- Supervised logistical functions to support on ground operations
Education
B.U.D.S -
United States Navy
High School Diploma -
Wahkiakum High School
Cathlamet, WA03.1993
Skills
- Active Directory
- FTP
- LAN
- Computer Networking
- MySQL
- DHCP
- Remote Access Software
- Microsoft Windows
- Microsoft Windows Server
- WAN
- VMWare
- TCP/IP
- Microsoft Exchange
- CompTIA A
- Hardware Installation
- Technical Troubleshooting
- Software Management
- Startup and Shutdown Management
- System Testing
- Network Security
- Application Configuration
- Virus Protection
- Servers Expertise
- Network Firewall Management
- Virtual Machine Operation
- CompTIA A Certification
- Network Administration
- Firewall Management
- PC Diagnostics
- VPN Configurations
- Remote Conferencing Support
- System Upgrades
- Program Installation
- Permissions and Access Control
- Connectivity Resolution
- Technical Analysis
- IP Addressing and Subnetting
- IPv6 Technologies
- Infrastructure Planning
- Hardware Knowledge
- Cisco Router and Switch Security
- Port Security Knowledge
- IT Best Practice Framework Expertise
- LAN and WAN Control
- CompTIA Network Certification
- Data Backup
- Mobile Device Management
Certification
Certified CompTIA A+ / Network + / Security +
Timeline
Owner/Operator
Affordable IT Services
01.2015 - 12.2018
IT Systems Administrator
Lovell Office Machines
01.2013 - 01.2015
System Engineer
Dex Imaging
01.2010 - 01.2013
System Engineer
Better Business Equipment
01.2002 - 01.2010
System Engineer
Nashville Office Machines
01.1999 - 01.2002
Itelligence Petty Officer 2nd Class
Untied States Navy
01.1995 - 01.1999
B.U.D.S -
United States Navy
High School Diploma -
Wahkiakum High School