Byron Washington
Hurst,TX
Summary
Knowledgeable professional bringing several years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Owner/Operator Technician
Washington Monument IT Services LLC
Hurst, TX
03.2023 - 03.2024
- Developed business plan and budget to maximize profitability.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Engaged customers in conversation using exceptional verbal skills to identify needs and requirements.
- Provided technical support services to customers via phone or email communication.
- Installed software updates on customer machines while providing technical assistance when necessary.
- Set up laboratory test beds for performing experiments on various types of electronic equipment.
- Created wiring diagrams showing connections between components within circuit boards or assemblies.
Network Field Technician
Rapid Wire Communications LLC
Grand Prairie, TX
11.2018 - 03.2023
- Installed, configured, and maintained network hardware components such as routers, switches, access points, and firewalls.
- Maintained current knowledge of relevant technologies as assigned.
- Configured and troubleshot user accounts on network operating systems including Windows Server 2008, 2012, 2016.
- Assisted in the design of local area networks, wide area networks, virtual private networks and wireless networks.
- Monitored system performance to ensure efficient operation of the network infrastructure.
- Conducted regular maintenance checks to identify any potential issues or security risks with existing network configurations.
- Provided technical support for end users experiencing problems with their computer systems and networks.
- Developed strategies for improving network performance and reliability by assessing current configuration against industry best practices.
- Collaborated with other departments to assist in resolving complex networking issues.
- Tested new software applications for compatibility with existing systems and networks.
- Deployed new hardware devices, such as computers, printers, and scanners. Onto the corporate network environment.
- Resolved customer service requests related to networking issues in a timely manner.
- Evaluated new products or services that could improve operational efficiency within the organization's IT environment.
- Tracked inventory of all hardware assets used within the organization's IT department.
- Investigated incidents related to malicious activities on the corporate network.
- Provided training on proper use of computer systems for new employees.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Configured hardware devices and software settings to optimize network performance.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Installed and maintained telecommunications systems, including routers, switches, and related hardware.
- Troubleshot network issues to identify root causes of problems.
- Configured VoIP phones for customers on the company's private branch exchange.
- Performed regular maintenance checks on telecom equipment to ensure proper functioning.
- Created detailed documentation of all installed and configured telecommunications systems.
- Monitored network traffic for suspicious activity or potential security threats.
- Installed, set up and repaired devices and system components.
Education
Associate of Science - Information Technology
Tarrant County College District
Fort Worth, TX08-2027
Skills
- Operations Oversight
- Operations Management
- Software Upgrades
- Equipment Installation
- Network configuration
- Cable Management
- Network Security
- Patch management
- Firewall Management
- VoIP Systems
- Network protocols
- Software configuration
- System Administration
- Mobile Device Management
- Help Desk Support
- Remote Support
- Virtualization Technologies
- Hardware Installation
- Operating systems
- Active Directory
- Electrical Safety
- Application installations
- End-user support
- Advanced troubleshooting
- Troubleshooting and diagnostics
- Windows Operating System
- Technical Support
- Hardware diagnostics
- Software Installation
- Customer Service
- Troubleshooting and diagnosis
- Issue Resolution
- Asset Management
- Firewalls and endpoint security
- Technical Troubleshooting
- Access Control
- Connectivity troubleshooting
- Network Performance Analysis
- Equipment Configuration
- Windows 95/98/2000/XP/XP Pro/NT
- Microsoft Office proficiency
- Active Directory knowledge
- Network Scaling
- IP Addressing and Subnetting
- Network operations
- Switching protocols
- Hardware and software configurations
- Effective Communication
Certification
- Comptia A+
- Comptia Network+
- Comptia Security+
- Microsoft MCST
Affiliations
- I am an actor who is theatrical, Television and Film
- Member of Screen Actors Guild
- I am a singer
Timeline
Owner/Operator Technician
Washington Monument IT Services LLC
03.2023 - 03.2024
Network Field Technician
Rapid Wire Communications LLC
11.2018 - 03.2023
Associate of Science - Information Technology
Tarrant County College District
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