Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
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Joshua Eversole

Cornelius,OR

Summary

Experienced support team member with an earnest and upbeat nature. Detail-oriented and organized multitasker with good communication strengths and demonstrated talent for handling dynamic and demanding needs. Competent the field and support of desktop applications.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Owner/Operator Technician

Original Mr. Geek Technical Services
Cornelius, OR
01.2023 - Current
  • Provided remote technical support to customers experiencing issues with product usage or installation procedures.
  • Provided remote technical support for offsite users when needed.
  • Troubleshot network connectivity issues and provided remote technical support to customers.
  • Supported end users with in-person and remote technical assistance.
  • Provided technical support via phone, email or remote access sessions when needed.

Manager/Remote Support Specialist

Brainwave Computers
Beaverton, OR
06.2015 - 12.2023
  • Provided technical support and troubleshooting assistance to customers via telephone, email, chat, and remote access.
  • Resolved complex technical problems by providing remote support to users via telephone or other communication channels.
  • Provided technical support for users experiencing problems connecting to the network or accessing resources remotely.
  • Provided technical support to customers in the selection of computer hardware, software and peripherals.

Operations Specialist

Chevron Stations, Inc.
San Ramon, CA
12.2004 - 06.2015
  • Created documentation related to operational procedures such as SOPs.
  • Provided training and guidance to staff on operational procedures, policies, and regulations.
  • Ensured compliance with regulatory requirements and industry standards.
  • Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
  • Analyzed customer feedback to improve operations processes and increase customer satisfaction.
  • Identified operational and performance issues and worked with managers to resolve concerns.

Education

Some College (No Degree) - Business Administration

Portland Community College
Portland, OR

Skills

  • Personnel Management
  • Operations Management
  • Operations Oversight
  • Staff Training and Development
  • Documentation And Reporting
  • Human Resource Management

Affiliations

  • Camping
  • Reading scifi and fantasy
  • Gaming

Accomplishments

  • Chevron Zone Top Performer 2008-2012
  • 100% passing career mystery shops and stings

Certification

  • ServSafe proctor (lapsed)
  • Oregon UST Inspection and Designated Operator Class A Certification

References

References available upon request.

Timeline

Owner/Operator Technician

Original Mr. Geek Technical Services
01.2023 - Current

Manager/Remote Support Specialist

Brainwave Computers
06.2015 - 12.2023

Operations Specialist

Chevron Stations, Inc.
12.2004 - 06.2015

Some College (No Degree) - Business Administration

Portland Community College

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Joshua Eversole