Charles H

Owner/Business Management

• Managed daily operations of the business, including staff, sales, inventory, and accounting.
• Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
• Developed business plan and budget to maximize profitability.
• Resolved conflicts between employees in a professional manner.
• Implemented cost-saving measures across departments while maintaining quality standards.
• Maintained relationships with vendors and suppliers in order to secure favorable terms on materials and services.
• Established pricing models that balanced competitiveness with profitability goals.
• Delivered excellent customer service to clients and fellow employees.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

Operations/Technical Skills

• Fluent in Exocad crown and bridge, implant, model creator.
• Strong knowledge of dental terminology and communications.
• Planning case work start to finish, including implants.
• Experience in uploading Itero files.
• Knowledge of dental and lab materials
• Have produced tens of thousands crowns,custome abutments and other dental prosthetics
• Experience in 3D printing with Asiga

• Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
• Educated patients on proper oral hygiene techniques and habits.
• Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
• Took digital X-rays of teeth using radiographic equipment.
• Maintained a neat, clean and organized environment throughout the office.
• Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
• Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
• Sterilized instruments according to established guidelines and protocols.
• Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
• Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
• Instructed patients about postoperative instructions prescribed by their dentist.
• Kept accurate records of dental treatments provided for each patient's visit.
• Fabricated temporary crowns or bridges from impressions taken by the dentist.
• Educated patients on treatment procedures and post-procedure home care.
• Laid out dental instruments and equipment before procedures.
• Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
• Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
• Assisted dentist during examinations by retracting patient's cheeks and tongue.
• Performed basic laboratory tasks, such as pouring impressions and trimming models.
• Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
• Passed instruments to dentist, gently sprayed water, suctioned fluids and mixed materials to support dentists during procedures.
• Created and fit dental appliances for patients. adjusting as necessary.