Summary
Overview
Work History
Education
Skills
Volunteer Experience
IT Certifications
Systems Proficiency
Languages
Certification
Timeline
Generic

Jimmy Rodriguez

North Providence

Summary

Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Owner/Operator Cargo Van Driver

Self-employeed
North Providence
06.2022 - Current
  • Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Reported any incidents or accidents to management immediately upon occurrence.
  • Developed positive relationships with customers by providing excellent customer service.
  • Retained valid proof of insurance and registration in vehicles.
  • Performed basic troubleshooting on mechanical components when necessary.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Unloaded cargo at designated locations in a timely manner while following safety protocols.
  • Checked and secured package loads before deliveries.

IT Manager, Executive Support

CVS Health
Woonsocket
11.2011 - 03.2022
  • Oversee the executive team of 10+ IT administrators and support personnel responsible for the day-to-day operation including Site Support
  • Provide direct supervision for staff, communicating clear expectations, provide training, constructive feedback and recognition when appropriate
  • Engage in career development discussions and ensure adequate training resources are available
  • Establish working relationships with others in the department, collaborating on new technology needs and expanded uses for existing technologies to increase functionality or efficiency
  • Communicate administrative policies and procedures and ensures adherence to established University policies, procedures and objectives, quality assurance programs, and safety standards
  • Solicits information from customers, analyzes technology performance, and makes recommendations for new hardware, software or peripherals
  • Travel cross-country on short notice to ensure service level agreements are met

MC, IS Specialist - Customer Support, IS Service Center East

CVS Health
Woonsocket
09.2010 - 11.2011
  • Triage and coordinated the Minute Clinic launch to begin supporting over 3000 MC Medical Directors
  • Trained and supported the Service Desk as a Subject Matter Expert (SME) regarding all Minute Clinic issues
  • Triage and coordinated the cutover from Peregrine Service Center to the HP Service Manager (HPSM) ticketing system
  • Performed administration duties within the HPSM ticketing system enterprise wide which include providing teams with the correct level of access as well as maintaining and creating new assignment groups, affected applications, affected services etc…
  • Maintain a high level of technical competence; assist staff in resolving complex technical problems and worked with customers to ensure solutions are satisfactory
  • Performed Incident Management duties utilizing the ITIL V3 model, which entails to identify, analyze and resolve enterprise outages to restore to normal operations as quickly as possible
  • Updated the IM internal database daily which monitors the progress of the resolution of the incident and keeping those who are affected by the incident up to date with the current status

IS Tech Service Rep I, IS Service Center East

CVS Health
Woonsocket
08.2008 - 09.2010
  • Performed upgrades, installation of software and drivers and essential desktop troubleshooting
  • Perform Lead duties and acted as floor support for a staff of 20+
  • Provide and update internal Significant Event Notification (SEN) outages enterprise wide
  • Create, provide and/or escalate internal incident issues via Peregrine Service Center in regards to end users and vendors
  • Provided phone support with a high 85% first call resolution to users due to issues with specific internal applications
  • Assisted in troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, TCP/IP configuration, upgrades, MS Office products and Internet connectivity
  • Support remote access clients utilizing, RDP, Dameware, GoToAssist, SMS or dialup/VPN Secure ID (Nortel Client 10.06.01)

Education

A.S. - Software Engineering/Information Technology

New England Institute of Technology (NEIT)
Warwick, Rhode Island
01.2008

Skills

  • Dell Desktops
  • Lenovo Desktops
  • HP Desktops
  • Android
  • Apple Products
  • Meraki
  • BASIC
  • C
  • Visual Basic 2005
  • JavaScript
  • Azure
  • Avaya
  • Citrix
  • MS Office O365
  • Windows 10
  • MAC
  • Peregrine
  • HPSM
  • Service Now
  • CMS Supervisor
  • Quest
  • RSA Ace Server
  • Sophos
  • Bitlocker
  • RDP
  • DameWare
  • Symantec Endpoint Protection
  • Active Directory
  • Ultra VNC
  • Altiris Backup Recovery
  • Commvault
  • SMS
  • Mainframe
  • E3/AS400
  • Nortel VPN
  • Blackberry Enterprise Server
  • Mobile Management Device

Volunteer Experience

2011, Year Up Mentor for the youth, www.yearup.org

IT Certifications

  • SharePoint 2007 Power End User, 2008, HDI Support Center Manager, 2011, KT ITSM Problem & Incident Management, 2011, Lean Six Sigma Yellow Belt, 2011, Apple Certified Mac Technician (ACMT) Certification, 2019

Systems Proficiency

Dell, Lenovo, HP Desktops, Android, Apple Products (iPad, iPhone, various MAC models), Meraki, BASIC, C++, Visual Basic 2005, JavaScript, Azure, Avaya, Citrix, MS Office O365, Windows 10, MAC (iPad/iPhone), Peregrine, HPSM, Service Now, CMS Supervisor, Quest, RSA Ace Server, Sophos, Bitlocker, RDP, DameWare, Symantec Endpoint Protection (SEP), Active Directory, Ultra VNC, Altiris Backup Recovery, Commvault, SMS, Mainframe (TPX), E3/AS400, Nortel VPN RSA Token/Certificate, Blackberry Enterprise Server (BES) Mobile Management Device (MDM)

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Certification

  • CDL Class A
  • TWIC
  • Tankers\ Hazmat \ Doubles-Triples

Timeline

Owner/Operator Cargo Van Driver

Self-employeed
06.2022 - Current

IT Manager, Executive Support

CVS Health
11.2011 - 03.2022

MC, IS Specialist - Customer Support, IS Service Center East

CVS Health
09.2010 - 11.2011

IS Tech Service Rep I, IS Service Center East

CVS Health
08.2008 - 09.2010

A.S. - Software Engineering/Information Technology

New England Institute of Technology (NEIT)

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Jimmy Rodriguez