Personable and detail-oriented professional with strong analytical skills and passion for technology. Well-versed in network infrastructure and system maintenance, bringing proficiency in troubleshooting and IT support. Capable of ensuring system reliability and enhancing organizational efficiency through effective problem-solving.
Overview
3
3
years of professional experience
Work History
Junior System Administrator (Technology Assistant)
Greene County Board Of Education
10.2023 - Current
Led regular audits of 3000+ IT assets, ensuring proper inventory management and license compliance.
Managed user accounts, permissions, and access controls to maintain a secure computing environment.
Coordinated the installation of new hardware components, minimizing downtime and ensuring seamless integration into existing systems.
Streamlined technical support processes for improved efficiency and customer satisfaction via an on-line ticketing system.
Collaborated with cross-functional teams to ensure seamless integration of new technologies into existing infrastructure.
Interim Program Coordinator
Breakthrough Atlanta
01.2023 - 08.2023
Coordinated communication between the College Prep program and stakeholders such as parents, directors of other divisions and potential vendors.
Created and maintained program records and reports for data tracking and future event planning.
Provided financial resources and support to a cohort of 200+ students and families in the form of presentations and proposals and a virtual weekly email newsletter.
Concert Usher
City Winery
10.2022 - 08.2023
Provided exceptional guest service for approximately 150 -275 guests daily, answering questions about the venue and directing patrons to their seats.
Maintained updated knowledge of event information to provide guests with accurate details.
Exercised crowd control for crowds of 100+ guests to maintain order and prevent overcrowding of the venue lobby.
Managed merchandise inventory effectively, ensuring that all items were accounted for and properly stored between sales events.
Teaching Fellow/Program Facilitator
Breakthrough Atlanta
05.2022 - 12.2022
Co-Developed and implemented a Seventh Grade English Language Arts curriculum for summer learning for a group of 15+ students.
Collaborated with other fellows to creating engaging extracurricular projects for groups of 20+ middle school students.
Consistently used Google G-Suite to track student growth and development, and to deliver literacy reports to instructional coach.
Frequently communicated with parents and guardians about the social and academic progress their student on a biweekly basis both by phone and via email.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT
10-2027
Bachelor of Arts - English
Clark Atlanta University
Atlanta, GA
12-2022
Skills
Network troubleshooting
Windows administration
Mobile device management
User support
Hardware maintenance
Server management
Active directory
Timeline
Junior System Administrator (Technology Assistant)
Greene County Board Of Education
10.2023 - Current
Interim Program Coordinator
Breakthrough Atlanta
01.2023 - 08.2023
Concert Usher
City Winery
10.2022 - 08.2023
Teaching Fellow/Program Facilitator
Breakthrough Atlanta
05.2022 - 12.2022
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Bachelor of Arts - English
Clark Atlanta University
Similar Profiles
Kristy WhidbyKristy Whidby
5th Grade Teacher at Greene County Board Of Education5th Grade Teacher at Greene County Board Of Education