Corey Neulieb
Customer Service Expert
Worcester,MA
Summary
Reliable and upbeat customer service associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Float Teller /Banking Member Service Representative
St Mary's Credit Union
02.2024 - Current
- Supported implementation of new banking products or software upgrades as needed.
- Boosted client satisfaction rates by consistently delivering personalized solutions tailored to individual needs.
- Improved workflow processes by collaborating with team members on best practices for daily operations.
- Supported fraud prevention efforts by identifying suspicious activities and reporting to management.
- Adapted quickly to changing priorities or staffing requirements within multiple branches in the company.
Member Service Representative / Bank Teller
St. Mary's Credit Union
02.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
- Verified customer identification and documentation for compliant transactions.
- Handled Cash in large amounts of $100,000.00+ complying with company policy and procedures.
Assistant Customer Service Manager
Price Chopper
10.2021 - 01.2022
- Opened, balanced and closed 15-20 tills per day, entering all numerical data. (coupon totals, EFT totals, E-wic total, cash total, etc.)
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals by implementing new policies and procedures.
- Prepared weekly employee work schedules for team members.
- Ordered and transported merchandise to front end sales floor, stocked shelves, rotated merchandise, tagged and performed mark-downs to comply with company policy.
Customer Service Representative
Price Chopper
12.2017 - 09.2020
- Maintained customer satisfaction with quick and professional handling of product returns.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawers of myself and others at start and end of each shift, accounting for errors and resolving discrepancies.
- Maintained energy and enthusiasm in fast-paced environment.
- Investigated and resolved customer inquiries and complaints quickly.
Member Solutions Specialist / Mentor
Digital Federal Credit Union
09.2020 - 10.2021
- Contributed to increased member retention through personalized assistance and prompt resolution of issues.
- Collaborated with cross-functional teams to improve overall service delivery and streamline processes.
- Managed high call volume effectively, ensuring each member received prompt attention without compromising service quality.
- Served as a go-to resource for junior team members who required guidance on company policy or specific procedure execution.
- Increased membership growth by proactively identifying opportunities for upselling or cross-selling products and services.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Bartlett High School
Webster, MA 08.2016 - 06.2020
Skills
Training and mentoring
Relationship building and management
Night and safe deposit procedures
Cash counting
Flexible & adaptable
Training and mentoring
Timeline
Float Teller /Banking Member Service Representative
St Mary's Credit Union
02.2024 - Current
Member Service Representative / Bank Teller
St. Mary's Credit Union
02.2022 - 05.2023
Assistant Customer Service Manager
Price Chopper
10.2021 - 01.2022
Member Solutions Specialist / Mentor
Digital Federal Credit Union
09.2020 - 10.2021
Customer Service Representative
Price Chopper
12.2017 - 09.2020
High School Diploma -
Bartlett High School
08.2016 - 06.2020
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