Corey Oberthaler
Kalamazoo
Summary
Detail-oriented AML Compliance Professional skilled in financial investigations and data analysis. Identifies suspicious activities and enhances investigative accuracy through collaboration and effective communication. Leverages analytical thinking to develop innovative solutions in fast-paced environments while fostering strong relationships with clients and team members. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Detective and Investigation Lead-AML
PNC Bank
Kalamazoo
06.2022 - Current
- Conducted investigations into potential violations of AML laws and regulations.
- Investigated alerts generated by the bank's internal systems related to money laundering activities.
- Conducted thorough reviews of customer transactions for potential money laundering activities.
- Analyzed suspicious activity reports, identifying key trends and patterns in financial behaviors to inform investigations.
- Collaborated with bankers to gather critical information on client transaction activity, enhancing the accuracy of investigations.
- Prepared comprehensive documentation for investigations of potential financial crimes, ensuring clarity and thoroughness for review.
- Developed reports summarizing findings from investigations for management review.
- Analyzed results of complex investigations and delivered concise written conclusions to management.
- Maintained up-to-date knowledge of industry regulations and emerging threats in AML compliance.
Escalations Representative-Retail Escalation Group
PNC Bank
Kalamazoo
05.2016 - 06.2022
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Assisted customers with account inquiries and banking services.
- Educated clients on financial products and services available.
- Coordinated communication between departments to resolve customer issues promptly.
- Managed customer documentation and maintained accurate records.
- Applied strong problem-solving skills to address challenging situations and complex inquiries from customers.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Consistently met daily performance goals set by management team members.
- Supported team in achieving service goals through collaboration and teamwork.
- Worked with colleagues in other departments to effectively meet all customer needs.
- Utilized broad knowledge to recommend solutions to potential customers.
- Collaborated with team members to identify areas of improvement in customer service processes.
- Implemented improvements to enhance workflow efficiency in service delivery.
- Assisted in the development of marketing strategies for products and services.
Education
Bachelor of Arts - Communications
Western Michigan University
Kalamazoo, MI04-2012
Skills
- AML compliance
- Financial investigation
- Transaction analysis
- Risk assessment
- Regulatory knowledge
- Data analysis
- Activity reporting
- Process improvement
- Critical thinking
- Problem solving
- Intelligence gathering
- Analyzing details
- Stakeholder engagement
- Team collaboration
- Effective communication
- Conflict resolution
- Adaptability
Languages
Spanish
Professional
Certification
- ACAMS-Transaction Monitoring Intermediate Certificate
- Six Sigma Green Belt Certified (SSGBC)
Timeline
Detective and Investigation Lead-AML
PNC Bank
06.2022 - Current
Escalations Representative-Retail Escalation Group
PNC Bank
05.2016 - 06.2022
Bachelor of Arts - Communications
Western Michigan University