Corey Palk
Rickman,TN
Summary
Dynamic Systems Manager with a proven track record at Fitzgerald Peterbilt, enhancing operational efficiency through effective troubleshooting and performance improvements. Adept at remote support and fostering teamwork, I excel in project management and data analysis, driving successful system implementations and mentoring junior staff to achieve organizational goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Systems Manager
Fitzgerald Peterbilt
Cookeville, TN
10.2015 - Current
- Assisted in system installations and configurations for improved operational efficiency.
- Supported daily system monitoring to ensure optimal performance and reliability.
- Learned troubleshooting techniques to resolve basic system issues effectively.
- Collaborated with team members to document system processes and procedures accurately.
- Developed user guides and training materials for new software applications.
- Participated in team meetings to discuss system improvements and updates.
- Gained familiarity with data management tools to enhance reporting accuracy.
- Contributed to testing phases of new systems, providing feedback for enhancements.
- Mentored junior team members in advanced technical skills and provided guidance on professional development opportunities.
- Coordinated with external consultants during system migrations or expansions, ensuring seamless integration with existing infrastructure and minimal disruption to endusers.
- Championed continuous improvement initiatives within the IT department by encouraging open communication, collaboration, and knowledge-sharing among team members.
- Conducted thorough evaluations of third-party applications prior to deployment, ensuring compatibility with existing systems architecture and adherence to company security standards.
- Provided remote troubleshooting and support for users.
- Wrote and updated technical documentation covering system components.
- Responded to incidents quickly, troubleshot problems and corrected faults.
- Created and maintained policy documentation on troubleshooting systems, detailing best practices, and inherent goals.
- Administered system controls, databases, and networks.
- Communicated with third party providers and business channel partners to maintain strong commercial alliances.
- Led company-wide system installation, overseeing upgrades to provide minimal interruptions to business continuity.
- Managed system updates and patches, maintaining a stable and secure environment for end-users across the organization.
- Managed vendor relationships for hardware and software acquisitions, negotiating favorable contract terms to minimize costs while maintaining quality standards.
- Established best practices for systems management by creating detailed documentation and training materials for fellow team members.
- Oversaw development and implementation of improvements to support network operations.
Order Picker
Phoenix USA
Cookeville, TN
01.2010 - 12.2015
- Operated forklifts and pallet jacks to efficiently transport products within warehouse.
- Accurately picked and packed orders according to customer specifications.
- Maintained clean and organized work areas to promote safety and efficiency.
- Followed safety protocols to reduce risks during order fulfillment processes.
- Collaborated with team members to ensure timely completion of daily tasks.
- Conducted inventory checks to verify stock levels and minimize discrepancies.
- Assisted in training new employees on proper picking procedures and equipment operation.
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Reduced order processing time with the use of RF scanning equipment and inventory management software.
- Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.
- Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
- Collaborated with team members to complete picking tasks quickly and efficiently.
- Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
- Assisted in managing inventory levels, performing routine cycle counts, and reconciling discrepancies as needed.
- Increased productivity by operating various material handling equipment such as pallet jacks, forklifts, and reach trucks when necessary.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Office Manager
Ecom
Cookeville, TN
01.2010 - 10.2015
- Managed daily office operations, ensuring seamless workflow and communication.
- Coordinated scheduling and logistics for meetings and staff events to enhance productivity.
- Implemented filing systems and maintained accurate records for efficient information retrieval.
- Assisted in budget tracking and expense reporting to support financial management.
- Streamlined office procedures, resulting in improved efficiency and reduced downtime.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Terminal Manager
Roadway Freight Carriers
Cookeville, TN
04.2008 - 10.2010
- Managed daily operations of freight terminal, ensuring efficient workflow and safety compliance.
- Coordinated scheduling for drivers and equipment, optimizing resource allocation and reducing wait times.
- Oversaw maintenance of terminal facilities and equipment, enhancing operational readiness and minimizing downtime.
- Trained new staff on safety protocols and operational procedures, fostering a culture of safety and efficiency.
- Facilitated delivery of dispatched loads by assigning boards and developing contingency plans.
- Planned freight loads and coordinated with drivers to achieve accurate, timely delivery of products.
- Directed and monitored tracking, routing and dispatching transportation vehicles.
- Increased on-time performance with proactive scheduling and efficient workforce deployment.
- Managed terminal operations to ensure smooth functioning, optimal resource utilization, and timely service delivery.
- Double-checked work orders and deliveries for quality assurance.
Education
High School Diploma -
Tennessee Technological University
Cookeville, TNSkills
- Troubleshooting skills
- Remote support
- System troubleshooting
- Performance improvements
- Technical support
- Systems analysis
- Operating systems expertise
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Task prioritization
- Self motivation
- Interpersonal skills
- Project leadership
- Time management abilities
Certification
ATD Training and Facilitations Course
Timeline
Systems Manager
Fitzgerald Peterbilt
10.2015 - Current
Order Picker
Phoenix USA
01.2010 - 12.2015
Office Manager
Ecom
01.2010 - 10.2015
Terminal Manager
Roadway Freight Carriers
04.2008 - 10.2010
High School Diploma -
Tennessee Technological University