Maria Clark
Green Bay
Summary
Knowledgeable Systems Manager with proven ability to oversee IT infrastructure and streamline operations. Adept at implementing innovative solutions to improve system efficiency and reliability. Demonstrated expertise in coordinating with cross-functional teams and enhancing system security.
Overview
8
8
years of professional experience
Work History
Systems Manager
Forth
11.2022 - 02.2025
- Served as lead administrator for Forth’s technology systems utilized org-wide (i.e
- CRM, project management software, file storage platforms, communication platforms); supervised and managed contracted staff and contractors as requested
- Partnered with staff to strategize adoption of any new department or project specific technology systems
- Collaborated with Leadership to develop strategies to ensure the effectiveness and use of current technology systems; implemented process improvements and changes to interface as necessary
- Maintained knowledge of system best practices and provided staff training and/or resources on an ongoing basis and as needed
- Effectively documented and managed technology accounts, administrators, licenses, and contracts to ensure seamless access, billing, and renewals
- Completed mass data imports, produced system reports and maintained users
- Consistently imported new and updated contact information into CRM as received; provided support to any staff responsible for inputting data
- Coordinated with IT support services to set up computers and accounts for new staff and provided onboarding training for tech systems
- Served as primary system administrator for Salesforce CRM and trained support staff in administration and management of data within the system
- Produced various training materials and resources for staff; led org-wide trainings on Salesforce as needed
- Led an overall system upgrade project in partnership with a consultant to migrate into a new Salesforce edition and secured the Nonprofit Success Pack (NPSP) for the organization
- Managed various add-ons and integrations to the CRM system
- Oversaw management of the contracted database associate to ensure data entry and integrity procedures were met; included coaching and supporting the associate to ensure development of their own database knowledge and skills
- Maintained current organizational filings, reporting, and registrations; managed contractors as requested
Senior Finance & Operations Associate
Forth
06.2021 - 11.2022
- Performed full-cycle accounts payable process, including receiving, coding invoices and processing payment requests
- Produced invoices; ensured alignment with payment terms in contract; completed reporting as necessary
- Ensured invoice payments are received; followed-up with program contact or Forth staff member as necessary
- Managed and disbursed cash and checks by recording entry; verified documentation; deposited to bank
- Assisted with management of credit cards and Expensify, recorded and reconciled transactions, and made credit card payments on time
- Maintained vendor contracts and W-9s; prepared 1099s at the end of each calendar year
- Provided supporting documentation for monthly financial review and maintained monthly reports as requested
- Served as primary point of contact for the board of directors; worked with Executive Director to plan and support board and committee meetings
- Coordinated logistics planning for the annual board and staff retreat
- Documented the contracting lifecycle process to ensure clear policies and procedures are in place; implemented process improvements and changed as necessary; regularly reviewed and updated contracting resources
- Ensured contracting policies and procedures are followed at all stages (i.e
- Procurement, signatory); provided staff training on processes
- Supported the review of contracts, agreements and amendments; liaison with outside legal counsel as necessary
- Partnered with Finance Team to ensure appropriate invoicing and budgeting procedures are established for new contracts
- Partnered with HR, Fundraising and other departments as needed to ensure any contract-specific requirements are in place (personnel, reporting, insurance)
- Supported managing Forth’s insurance policies and procedures; liaison with insurance broker as necessary
- Maintained organized, detailed files for every contract including amendments, etc
- And ensured contract stakeholder information is captured in Forth’s CRM
HR & Finance Associate
Forth
04.2020 - 06.2021
- Ran payroll and produced reporting as needed
- Supported in recruiting and hiring of new job openings - including doing initial application reviews and conducting follow-up phone interviews for prospective individuals
- Coordinated interviews and panelists; provided logistical guidance to both prospective and internal staff
- Supported in onboarding and offboarding of incoming/outgoing staff
- Support managing Forth’s insurance policies and procedures; liaison with insurance broker as necessary, serve as “back-up” to Forth’s HR functions as needed
Office Associate
Forth
02.2019 - 04.2020
- Managed SalesForce Customer Relationship Management (CRM) database and provided core support to Forth's membership, marketing, and communications programs
- Provided administrative support and coordination to the headquarter office and the Go Forth Electric Showcase
- Maintained current organizational state and government registrations and filings with various online service providers
- Provided weekly and monthly bookkeeping services and support with financials and accounting
- Supported in coordinating human resource needs
- Served as primary contact between staff and the Board
- Served as the main point of contact between the general public and Forth
Persistence & Enrollment Specialist
College Possible
07.2018 - 08.2018
- Supported 262 students during transition periods with a focus on first year to second year of college transition through means of academic, financial, emotional, and mental assistance, coaching, and referrals
- Digitized student applications and forms and uploaded them to Salesforce database accounts
- Utilized Salesforce database to identify target students and maintain student files
- Coordinated academic workshops in the community and student recruitment at local and rural high schools in Oregon
AmeriCorps College Coach
College Possible
08.2017 - 06.2018
- Mentored an average of 150 low-income College Possible college students in multiple states and at a variety of colleges, schools, and/or jobs towards degree attainment by helping them navigate academic, social, financial, and emotional challenges by connecting students to on-campus and outside resources
- Empowered low-income college students of diverse backgrounds to ask questions and build self-advocacy skills through tech-connected means (phone, social media, etc.)
- Utilized Salesforce database to identify target students and maintain student data files
- Led and presented information sessions to local high schools for recruitment into the College Possible high school program
- Acquired 100 hours of diversity, equity, and inclusion training through the Center of Equity & Inclusion
- Prepared documentation and presentations for families and students for recruitment, inclusion, and supportive purposes
Education
Bachelor of Science - Psychology
Portland State University
Portland, OR06-2017
Skills
- Troubleshooting skills
- Remote support
- IT infrastructure & asset management
- Recordkeeping and file management
- Business administration
- Operational & financial reporting
- Salesforce CRM [database management]
- Financial record keeping
Computer
Microsoft Office, Google G Suite, Adobe Acrobat Pro, Salesforce CRM, QuickBooks Online, SurveyMonkey, SPSS, Asana, Slack, Dropbox
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Systems Manager
Forth
11.2022 - 02.2025
Senior Finance & Operations Associate
Forth
06.2021 - 11.2022
HR & Finance Associate
Forth
04.2020 - 06.2021
Office Associate
Forth
02.2019 - 04.2020
Persistence & Enrollment Specialist
College Possible
07.2018 - 08.2018
AmeriCorps College Coach
College Possible
08.2017 - 06.2018
Bachelor of Science - Psychology
Portland State University
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