Diligent professional with several years of experience in the multiple fields. Honest and ethical with exceptional conflict resolution talents, attention to detail and strong sense of pride in my work. Dedicated to handling all inquiries efficiently and effectively.
Work History
MEDICARE PROVIDER ENROLLMENT SPECIALIST
10 Months
TENET HEALTHCARE CORPORATION | 10.2025 - Current
Reviewed and validated provider documentation, ensuring accuracy and completeness of submissions.
Facilitated provider enrollment processes (via CMS/PECOS) to ensure compliance with federal and state regulatory standards.
Tracked and submitted revalidations, updated practice data, and fixed billing or credentialing problems.
Contacted Medicare administrative contractors (MACs) and internal billing teams to fix rejected claims caused by enrollment errors
LOOGISTICS SPECIALIST
1 Year 3 Months
CONSILIUM STAFFING | 07.2024 - 10.2025
Responsible for securing reservations for flights, cars, and hotels for Consilium's locums employees, consultants, and physicians.
Partnered with Account Managers and our Privileging/Credentialing team to make professional and accurate business travel arrangements, including air, car, hotel, and ground transportation for travelers.
Developed rapport with our locums tenens providers by contacting them to learn of the travel preferences.
Worked with the accounting department to ensure all travel costs are accounted for and billed to the appropriate party. In many cases, extensive research was required to ensure the cost of travel was booked within the margins specified by our clients.
COMPLIANCE LIAISON/LICENSING SPECIALIST II
2 Years 1 Month
AYA HEALTHCARE | 03.2022 - 04.2024
Helped establish newly created Locums Licensing division, obtain all licenses for medical doctors, registered nurses, advanced practice nurses & physician assistants recently accepting a Locums position within the company
Helped facilitate implementation of Monday.com information, obtain various licenses include state license, controlled substance registrations & DEA (Drug Enforcement Agency) required to prescribe medicine.
Learn and maintain knowledge base of current company, state and federal regulations to ensure greatest possible compliance for clients.
Review and meticulously edit specific set of compliance documentation to be included in overall compliance package for our client facilities.
Audit information in documents for accuracy and proactively work to minimize future errors, while also calling attention to discrepancies and working amicably with coworkers to perfect documents.
Assisted my team in removing UNMH from critical account(s) list by file completion and average on time start percentage.
Assisted in training new hires with best practices for lowest possible turn around time.
LOCUMS LICENSING/CREDENTIALING SPECIALIST
2 Years 9 Months
AMN HEALTHCARE | 05.2019 - 02.2022
Selected to be part of the first team dedicated solely to Locums licensing within Staffcare Division of the company.
Responsible for assisting healthcare providers (MDs, DOs, RNs, NPs & CRNAs) with obtaining any licensure/ registrations needed to work on a new assignment with the company.
Provide keen knowledge of licensing processes of medical boards and nursing boards across the country. Inform front office partners of consistent follow ups making them aware of how long licensing process would take before shifts could be assigned.
Reviewed and/or gathered all provider primary sourced education verification(s), state verification(s), board certification(s), immunization records, citizenship document(s) and malpractice information to determine if provider was eligible to work in new state for upcoming assignments.
Responsible for accordant communication with healthcare providers and state boards to ensure licenses were obtained as soon as possible.
Submitted and reconciled all payments for healthcare providers requiring new license/ registrations for upcoming assignments with the company.
CUSTOMER SUPPORT REPRESENTATIVE
2 Years
FEDERATION OF STATE MEDICAL BOARDS | 04.2017 - 04.2019
First point of contact for physicians inquiring benefits of the Federation Credentials Verification Service (FCVS) for core credentials verification requirements during their state licensure application process.
Responsible for maintaining the general knowledge of FCVS and the benefits of the service, securing the physicians' question(s) and concern(s) are alleviated. Also, ensured all calls & emails that enter FCVS are routed to their respective department making sure they have the most efficient, positive experience possible for all FCVS internal and external customers.
Promptly responding to all premier customer service within 24 hours of receiving physician physician emails with accurate information and correspondence.
One of three selected representatives throughout the organization to implement 'Live Chat' function of the organization's website to improve customer satisfaction and speed of resolution. Representatives were selected based on extensive writing analysis and overall customer satisfaction performance statistics
Accepted individual roles to improve Customer Support functionality such as submitting IT tickets to update physician state licensure history and working to assign Federation ID account numbers (FIDs) for new customers.
COMMUNITY ASSOCIATION MANAGER
2 Years
REALMANAGE | 05.2015 - 05.2017
Portfolio Manager for 11 Homeowner Associations in Dallas, TX, Plano, TX, Rockwall, TX and Wylie, TX.
First point of contact for homeowners and Board Members from the communities. Responsible for ensuring each community were in compliance with their community by-laws and any local, state or federal regulations regarding Homeowner Associations.
Other responsibilities included paying all community vendors, securing locations for board meetings, creating community mail outs and flyers, and processing homeowner HOA dues.
Improved community satisfaction by efficiently addressing and resolving homeowner concerns and inquiries.
Increased tenant satisfaction by promptly addressing concerns and resolving issues.
Responsible for processing rent and utility payments for 332 units.
Worked to ensure community was at or near 0% vacancy by maintaining clean offices and grounds, taking all prospective residents on tours of the community and following up with guests after their visits.
Worked with Maintenance Department to ensure all unit and ground inspections were up to date.
ESCALATIONS SPECIALIST
2 Years 4 Months
FIDELITY NATIONAL FINANCIAL | 03.2010 - 07.2012
Responsible for retrieving missing documents and payments necessary to process mortgages
First point of contact for clients calling to complete the processing of their loan as well as customers applying for a possible new loan
Responsible for issuing of checks and wires as notated in the origination specifications
Ensured all HUDs have been entered correctly and all disbursements were allocated accurately.
OPERATIONS ASSISTANT MANAGER
5 Years 9 Months
HIGHTOWER PROPERTIES GROUP | 04.2004 - 01.2010
Streamlined operations by implementing efficient inventory management systems.
Responsible for collecting and processing of all rental fees and payments from the tenants of 10+ properties at any given time
First point of contact for the tenants, as well as the vendors assigned to work on the properties
Responsible for ensuring all inspections and permits were up to date and within all compliance guidelines.
Education
High School Diploma
Newman Smith High School | Carrollton, TX | 05.2000