Chassidy Gonzales
Hartford,CT
Summary
Compassionate, organized and dependable candidate who's successful at managing multiple priorities with a positive attitude. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
17
17
years of professional experience
Work History
Enrollment Specialist/Case Manager
Hartford Communities That Care
08.2024 - Current
- Assist students with completing enrollment documents, such as applications.
- Resolved student inquiries regarding registration and enrollment processes.
- Provided guidance to new students on selecting program courses requirements.
- Conducted outreach activities to promote services, programs, and resources.
- Maintained up-to-date knowledge of changes in policies, procedures, regulations, and fees.
- Verified all required documentation prior to enrolling a student in workforce program.
- Answered incoming calls from prospective students seeking admissions information.
- Organized orientation sessions for incoming students.
- Developed promotional materials to support recruitment efforts community events and other local agencies.
- Communicated effectively via telephone, email, and in person with prospective students.
- Updated, entered, and reviewed data for grant reporting purposes.
- Provided leadership, guidance and support to students.
- Referred student/clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Provided 1 on 1 case management to each student
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored program performance and outcomes for successful delivery of services.
- Advocated for social and community service programs to increase awareness and funding.
Administrative Assistant
LAZ Parking
02.2024 - Current
- Scheduled appointments between clients and customers and internal staff members.
- Managed office supplies inventory and placed orders when necessary.
- Developed and maintained filing systems for confidential documents and records.
Administrative Assistant/Certified Peer Support Specialist
S&D Solutuions
02.2021 - 01.2022
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors and provided general information about the company.
- Conducted research on various topics as requested by management.
- Improved relapse prevention rates with targeted recovery program mentoring.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Tracked client participation in treatment services to identify attendance issues.
- Documented case management activity for accurate, reliable records.
- Supported clients with compassionate, empathetic face-to-face counseling.
- Arranged community initiatives to build supportive networks for improved rehabilitation.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
Homeless Outreach Specialist
Community Mental Health Affiliates Cmha
05.2012 - 01.2021
- Provided technical support for users experiencing difficulties with software applications.
- Provided technical support for customers in resolving complex issues.
- Implemented process improvements to increase efficiency and reduce costs for clients.
- Worked closely with other partner programs and partnering community agencies to effectively coordinate services to client needs.
- Provided outreach to local shelters and other agencies.
- Partnered up with other case managers from local agencies to collaborate client care.
- Provides transportation to and from appointments.
Administrative Assistant
Community Mental Health Affiliates Cmha
04.2011 - 04.2012
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Facilitated communication between different departments within the organization.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Obtained reports pertaining to financial budgets.
- Assisted with grant writing for various agencies such as DPH, DCF, and SAMHAS grant funded programs.
- Assisted 3 vice presidents on daily tasks and projects assuring they receive adequate service in a timely manner.
- Prepared agendas and schedules making arrangements for all committee meetings.
- Transcribed board meeting minutes.
- Created PowerPoint presentations for the VP of Psychiatry.
Secretary
Community Mental Health Affiliates Cmha
01.2008 - 04.2011
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Processed invoices for payment; tracked payments received from vendors and clients for billing purposes.
- Prepared expense reports in accordance with company policies and procedures.
- Setup sliding fee scales for clients who didn’t qualify for state insurance.
- Scheduled conference rooms for meetings
- Data entry, filing, faxing, and ordering office supplies.
- Provided excellent customer service to clients while checking them in and out of Citrix.
- Managed various spreadsheets for tracking programs such as the ACTT, CSP, YACTT and OPH for budgeting purposes.
- Manages all admissions, discharges and transfers into company system.
Education
Certificate - Recovery Support Specialist
Hartford Healthcare
11-2024
QPR Suicide Prevention Gatekeeper
QPR Institute
Hartford09-2024
Youth Mental Health First Aid
National Council For Mental WellBeing
Missouri09-2024
Patient Navigator
Gateway Community College
New Haven, CT04-2012
Soar Certified - Eligibility Worker For SSI Recipients
Connecticut Valley Hospital
01-2012
Microsoft Word, PowerPoint, Access, Centricity And Quickbooks - Computer Programming, Specific Applications
Hospital of Central Connecticut
03-2011
Certified Nurse’s Assistant - Nursing
Tunxis Community College
Farmington, CT08-2005
Skills
- Filing
- Workflow Optimization
- Research
- Time management
- Multi-tasking
- Faxing, scanning and copying document
- Electronic documents
- Various computer program applications
- Deadline management
- Application verification
- Benefits research
- Mental health awareness
- Motivational interviewing
- Client relationship building
- Critical thinking
- Clear communication
- Verbal and written communication
- Case documentation
- Individualized counseling
- Stress management
- Email and telephone etiquette
- Patient assessments
- Client empowerment
- Progress evaluations understanding
- Goal setting
- Crisis intervention
- Care coordination
- Client advocacy
- Patient management
- Health history documentation
- Organization and multitasking
- Community outreach
- Recruitment
- Patient needs assessment
- Group therapy
- Positive attitude
- Records management
- Program development
- Client relationship management
- Case management tracking
- Staff management
- Emotional awareness
- Case planning
- Intervention plans
- Eligibility assessment
- Case needs assessment
- Data entry and analysis
- Active listening
- Referral coordination
- Client assessment
- Community resources
- Case management
- Family education programs
- Home visits and inspections
- Documentation and reporting
- Multitasking and organization
- Performance tracking
Timeline
Enrollment Specialist/Case Manager
Hartford Communities That Care
08.2024 - Current
Administrative Assistant
LAZ Parking
02.2024 - Current
Administrative Assistant/Certified Peer Support Specialist
S&D Solutuions
02.2021 - 01.2022
Homeless Outreach Specialist
Community Mental Health Affiliates Cmha
05.2012 - 01.2021
Administrative Assistant
Community Mental Health Affiliates Cmha
04.2011 - 04.2012
Secretary
Community Mental Health Affiliates Cmha
01.2008 - 04.2011
Soar Certified - Eligibility Worker For SSI Recipients
Connecticut Valley Hospital
Microsoft Word, PowerPoint, Access, Centricity And Quickbooks - Computer Programming, Specific Applications
Hospital of Central Connecticut
Certified Nurse’s Assistant - Nursing
Tunxis Community College
Certificate - Recovery Support Specialist
Hartford Healthcare
QPR Suicide Prevention Gatekeeper
QPR Institute
Youth Mental Health First Aid
National Council For Mental WellBeing
Patient Navigator
Gateway Community College
Similar Profiles
Jonathan L. RobinsonJonathan L. Robinson
Case Interventionist at Hartford Communities That CareCase Interventionist at Hartford Communities That Care
Andre HarrisAndre Harris
Multimedia Specialist at Hartford Communities That Care Inc.Multimedia Specialist at Hartford Communities That Care Inc.
KRISTINA DUBBSKRISTINA DUBBS
Patient Service Representative at Hartford Health Care, Primary Care PhysciansPatient Service Representative at Hartford Health Care, Primary Care Physcians
Wyatt AndersonWyatt Anderson
Sales Representative at Vector Marketing CompanySales Representative at Vector Marketing Company
Candida HubbardCandida Hubbard
Kitchen Cook at City of Hartford Early LearningKitchen Cook at City of Hartford Early Learning