Corey Payton
Los Lunas,NM
Summary
Experienced and highly determined IT Professional passionate about developing innovative methods to drive sales. Specializes in leading teams through product design and distribution. Comfortable working in fast-paced and deadline-driven environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Programmer Analyst III (Cloud Solutions)
The University of New Mexico
08.2020 - Current
- Supported and managed diverse 5 business applications in modern SaaS/PaaS cloud environment.
- Designed and implemented workflows, automation, and integrations to improve efficiency and productivity for more than 10 departments.
- Maintained detailed documentation of system configurations, processes, and procedures for reference and future troubleshooting
- Ensured smooth operation and timely resolution of technical issues related to critical applications.
- Identified and resolved problems through root cause analysis and research.
- Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Queried databases for information needed for report processing.
- Validated results and performed quality assurance to assess accuracy of data.
Application Administrator II
Isleta Resort and Casino
10.2016 - 08.2020
- Monitored daily logs and reports of 15 applications and escalated issues to system administrators to reach resolution.
- Implemented new applications, features and enhancements to existing applications.
- Delivered training, documentation and end-user support.
- Offered system and application support to over 200 internal employees.
- Assisted network group with tasks and troubleshooting.
- Documented user stories, specifications, and product features into detailed work orders to communicate across teams and build mandatory requirements.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Collaborated with sales, marketing, and support teams to launch products on time and within budget.
Application Analyst
Genesis Healthcare
10.2015 - 10.2016
- Assisted in identifying gaps between business requirements and application capabilities and recommended action steps.
- Supported daily operations and system maintenance procedures.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Performed troubleshooting, maintenance and optimization of hardware and applications for facilities in 45 states.
- Documented clients' issues and processes of resolution.
Tech Expert/ Coordinator/ Customer Service
Verizon Wireless
10.2010 - 10.2015
- Assisted 50 customers daily in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Master of Arts - Arts And Entertainment Management
2018
Master of Business Administration - Information Technology Management
2012
Bachelor of Science - Biology
2007
Skills
- Software Review
- Technical Analysis
- Software Debugging
- Problem Diagnosis
- Hardware and Software Installation
- Wireframe Design
- Competitive Analysis
- Troubleshooting and QA
- Improvement Metrics Measurement
- Strategic Planning and Alignment
- Strategic Marketing
- Application Database Architecture
- Creative solutions
- Training solutions development
- Conflict Resolutions
Core Proficiencies
- Continuous Learning
- Product Strategy
- Market Research
- Project Management
- Data Analysis
- Leadership
- Team Management and Mentoring
- Cross-Functional Collaboration
Certification
- Certified NFT Expert, Blockchain Council - 2021
Timeline
Programmer Analyst III (Cloud Solutions) - The University of New Mexico
08.2020 - Current
Application Administrator II - Isleta Resort and Casino
10.2016 - 08.2020
Application Analyst - Genesis Healthcare
10.2015 - 10.2016
Tech Expert/ Coordinator/ Customer Service - Verizon Wireless
10.2010 - 10.2015
Full Sail University - Master of Arts, Arts And Entertainment Management
University of Phoenix - Master of Business Administration, Information Technology Management
New Mexico State University - Bachelor of Science, Biology
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