Corey Robinson
Auburn,IL
Summary
Dynamic professional with a proven track record at Prairie State Gaming, excelling in customer relationship management and conflict resolution. Adept at heavy lifting and maintaining safety protocols, I consistently contributed to team goals while training new staff. Committed to enhancing client satisfaction through effective communication and personalized solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Terminal Collector/Handler
Prairie State Gaming
11.2017 - Current
- Delivered exceptional customer service on collections and maintained calm and professional demeanor.
- Trained new team members company services and collection strategies.
- Provided excellent customer service during difficult conversations, defusing tensions while effectively collecting payments.
- Contributing to team goals as a reliable team player.
- Evaluated, researched and resolved discrepancies.
- Followed safety protocols to minimize accidents.
- Conducting thorough checks to prevent loss
Assembly/Warehouse Worker
Bunn O Matic
08.2016 - 10.2017
- Loaded, unloaded, and moved material to and from storage and production areas.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Consistently lifted materials
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Security Guard
Securitas Security
09.2015 - 07.2016
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Responded quickly to incidents and assessed active situations for security concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Connected Home Specialist
Best Buy
11.2013 - 03.2016
- Streamlined the home consultation process for increased efficiency and a smoother client experience.
- Enhanced customer satisfaction by providing personalized home solutions and recommendations tailored to individual needs.
- Trained new employees on company policies and procedures, ensuring all staff maintained a high level of professionalism during interactions with clients.
- Educated homeowners on sustainable living practices, promoting energy-efficient products and eco-friendly habits within their homes.
- Established positive flow of communication with clients
Education
GED -
Lawrence Education Center
Springfield, ILSkills
- working on EMT-B
- 50 clinical hours on ambulance (America and Medics)
- 40 clinical hours at St Johns Hospital
- CPR
- BLS
- Customer relationship management
- Heavy lifting
Certification
- Citizen Police Academy Training
Languages
English
Native or Bilingual
Timeline
Terminal Collector/Handler
Prairie State Gaming
11.2017 - Current
Assembly/Warehouse Worker
Bunn O Matic
08.2016 - 10.2017
Security Guard
Securitas Security
09.2015 - 07.2016
Connected Home Specialist
Best Buy
11.2013 - 03.2016
GED -
Lawrence Education Center
Similar Profiles
Tracy BusickTracy Busick
License Specialist at Prairie State GamingLicense Specialist at Prairie State Gaming
Bryson HowieBryson Howie
Mining Technician at Prairie State Generating CompanyMining Technician at Prairie State Generating Company
Wayne RiddellWayne Riddell
Casino Compliance Officer at State of Maryland Lottery and GamingCasino Compliance Officer at State of Maryland Lottery and Gaming
Denise RenkenDenise Renken
Office Coordinator at Illinois State Police RangeOffice Coordinator at Illinois State Police Range
Erin BrakeErin Brake
Customer Service Representative at Freedom ChevroletCustomer Service Representative at Freedom Chevrolet