John Soto

Licensed with ILLINOIS GAMING BOARD to diagnose, repair and manage VGT's. Inventoried entire warehouse and ran the repair department.

• Reprogrammed slot machine software as needed using specialized tools and programming languages.
• Replaced defective components such as printers, power supplies, touch screens, monitors and other related hardware.
• Conducted troubleshooting of all gaming equipment to diagnose problems and take corrective action.
• Assigned tasks to slot technicians based on their individual skillsets and abilities.
• Monitored inventory levels of parts used for repairs and replacements, ordering additional supplies when needed.

Ran entire phone repair store front and back-end. Assisted customers on the front end of the store while managing back and repairing devices when needed.

• Performed administrative tasks such as creating purchase orders, generating invoices, maintaining records.
• Maintained an up-to-date inventory of parts used in repairs by tracking stock levels, ordering supplies, and monitoring usage patterns.
• Provided technical advice and guidance on complex repairs to service technicians.
• Oversaw team in completing job tasks quickly and accurately with appropriate use of instruments and tools.

Serviced ATM's in the entire Northwest Chicagoland area for major banks. Secured large amounts of cash while repairing indoor and outdoor ATM's.

• Installed new ATMs in accordance with company specifications.
• Performed preventative maintenance on ATM machines, including cleaning and replacing parts.
• Monitored inventory levels for spare parts required for servicing ATMs.
• Inspected damaged, worn and faulty parts and performed appropriate adjustments and replacements.
• Answered emergency calls for equipment repair with prompt arrival to sites on nights, weekends and holidays.

Short and long distance repairs in residential homes for all and any smart home devices.

• Troubleshot customer issues related to smart home products and services.
• Educated customers on the features and benefits of smart home products and services.
• Installed wiring, cabling and devices to establish, repair and improve network operations.
• Performed upgrades, repairs and software updates on existing systems in order to maintain peak performance levels.
• Diagnosed technical problems with customer equipment and provided repair solutions.
• Delivered, set up, and installed home theater technology systems for residential customers.

• Third-party ATM upgrade tech for major banks
• Upgraded hardware and software for CPU components only throughout ILLINOIS

• Provided technical advice to customers regarding the installation, configuration, maintenance, and repair of their cell phones.
• Diagnosed and resolved hardware and software issues on a variety of mobile devices.
• Repaired damaged circuit boards, soldered connections, and replaced components in defective electronic devices.