Corey Roman
Lititz,PA
Summary
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Professional in client services with strong experience in managing client relationships and ensuring satisfaction. Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations.
Overview
11
11
years of professional experience
Work History
Client Service Manager
Highmark
Remote
07.2025 - Current
- Managed client relationships, ensuring satisfaction and retention through effective communication and support.
- Database Javelina
- Database P2P
- Identified client needs, recommending tailored solutions to enhance service delivery and improve outcomes.
- Led cross-functional teams to streamline processes, enhancing operational efficiency and service quality.
- Developed training programs for staff, fostering a culture of continuous improvement and excellence in client service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
- Led client onboarding processes to ensure seamless integration with services.
Enrollment & Billing
TriStarr Staffing- Luminare Health
Lancaster, PA
02.2025 - 07.2025
- Streamlined administrative tasks such as processing applications, updating records, and managing paperwork for increased efficiency.
- Ensured compliance with state and federal guidelines when processing applications, mitigating potential issues or penalties for the agency.
- Enhanced billing accuracy by diligently reviewing invoices and resolving discrepancies.
- Maintained payroll information by calculating, collecting, and entering data.
- Streamlined report generation process for increased efficiency and timely delivery for all school districts in the state of Pennsylvania.
- Streamlined the pension calculation process for improved efficiency and accuracy in benefit calculations.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Customer Service Representative
TriStarr Staffing
Lancaster, PA
07.2024 - 02.2025
- Managed fast-paced call center work to assist high volume of daily customers using multiple internal databases and systems
- Database Market Providence MP, Family Files FF, V3 and PowerStep
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained high standards of customer service by building relationships with clients.
- Documented member information and performed data entry procedures with accuracy and efficiency.
- Developed in-depth understanding of insurance policies and procedures.
- Worked productively in fast-moving work environment to process large volumes of claims.
Heart and Vascular Scheduler II
Penn State Health Milton S. Hershey Medical Center
Hershey, PA
10.2023 - 07.2024
- Scheduling Cardiology and Vascular appointments, and doctor's visits.
- Cardiology appointments included seven-teen different tests
- Vascular appointments included forty seven different tests
- Arranged Doctor's appointments with a Cardiologist based on patients specialty eight different Cardiology appointment types.
- Seventeen different locations, address, and phone numbers. Provided preparations for Cardiology and Vascular Scheduling.
- Performed 80-100 calls daily inbound and or outbound.
- Entered new or updated Insurance in RCM Medical Billing Software.
- Uploading referrals and images
- Experience with ICD-10 Codes International Classification of Diseases.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Unit Care Ambassador
Penn State Health
01.2021 - 10.2023
- Proved successful working within tight deadlines and fast-paced atmosphere
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Placed new supply orders, managed inventory and restocked clerical spaces
Custody Clerical Specialist
Lancaster County Courthouse
07.2019 - 12.2021
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Executed record filing system to improve document organization and management.
- Interacted with customers, attorneys, Court Administration, Judges and Secretary by phone, email or in-person to provide information.
- Enters all new Custody Suits into the Prothonotary's Case Management System
- Processes Electronic Fillings; fees and billing
Banquet Supervisor
Eden Resort & Suites
Lancaster, PA
02.2015 - 07.2019
- Serves as a liaison between staff, management, and clientele
- Ensuring overall guest satisfaction
- Number one job title is Hospitality
- It is crucial to have guests happy from start to finish
- Ability yo write up, call, or call in staff members if needed
- Writing documents, bar bills, reports and communicating with Sales Representative, Executive Sales, and Management
- Within four years of Hospitality I have cross trained in different departments, willing to elaborate
- Managed 5-12 employee's 10-200 guests per function
- Food quality and cleanliness and sanitation
Education
High School Diploma -
Manheim Township
06.2015
Skills
- Scheduling
- Account updating
- Complaint resolution
- Executive management support
- Identifying errors
- Deadline oriented
- Document management
- Customer service
- Teamwork and collaboration
- Friendly, positive attitude
- Client relationship building
Timeline
Client Service Manager
Highmark
07.2025 - Current
Enrollment & Billing
TriStarr Staffing- Luminare Health
02.2025 - 07.2025
Customer Service Representative
TriStarr Staffing
07.2024 - 02.2025
Heart and Vascular Scheduler II
Penn State Health Milton S. Hershey Medical Center
10.2023 - 07.2024
Unit Care Ambassador
Penn State Health
01.2021 - 10.2023
Custody Clerical Specialist
Lancaster County Courthouse
07.2019 - 12.2021
Banquet Supervisor
Eden Resort & Suites
02.2015 - 07.2019
High School Diploma -
Manheim Township